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SolarWinds Dameware Remote Support (DRS) vs. Remote Desktop Manager

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SolarWinds Dameware Remote Support (DRS)

129 Reviews and Ratings

Remote Desktop Manager

141 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SolarWinds Dameware Remote Support (DRS)

    Score7.3 out of 10
    		N/ADameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…

    $520

    one-time fee

    Remote Desktop Manager

    Score9 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

    $20

    per month per user

    Pricing
    SolarWinds Dameware Remote Support (DRS)Remote Desktop Manager
    Editions & Modules
    Dameware Mini Remote Control
    $370
    one-time fee
    Dameware Remote Support
    $520
    one-time fee
    Team Remote Access Management
    $20
    per month per user
    Starter
    $25
    per month per user, up to 5 users
    Team Remote Connection Management
    $30
    per month per user
    Team Privileged Access Management
    $50
    per month per user
    Enterprise
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Platinum
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Offerings
    Pricing Offerings
    SolarWinds Dameware Remote Support (DRS)Remote Desktop Manager
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.—
    More Pricing Information
    Community Pulse
    SolarWinds Dameware Remote Support (DRS)Remote Desktop Manager
    Considered Both Products
    SolarWinds
    Verified User
    Chose SolarWinds Dameware Remote Support (DRS)
    We have tried countless other solutions (Bomgar, TeamViewer, LogMeIn) and I can safely say nothing comes close to Dameware. It's fast, efficient and has a simple interface. Very easy for users to use and cost less than other solutions. If your company currently uses something …
    Incentivized
    Devolutions
    Francois Fournier
    Senior Systems Consultant in Information Technology at Johnson Controls (Information Technology and Services, 1-10 employees)
    Chose Remote Desktop Manager
    It has a lot more features then any other product I've used
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SolarWinds Dameware Remote Support (DRS)Remote Desktop Manager
    Remote Administration
    Comparison of Remote Administration features of SolarWinds Dameware Remote Support (DRS) and Remote Desktop Manager
    Feature
    SolarWinds Dameware Remote Support (DRS)
    8.6
    65 Ratings
    Remote Desktop Manager
    9.3
    47 Ratings
    Screen sharing10.053 Ratings10.024 Ratings
    File transfer10.050 Ratings9.731 Ratings
    Instant message8.347 Ratings9.01 Ratings
    Secure remote access with Smart Card authentication8.716 Ratings10.017 Ratings
    Access to sleeping/powered-off computers9.035 Ratings8.75 Ratings
    Over-the-Internet remote session8.548 Ratings8.841 Ratings
    Initiate remote control from mobile9.025 Ratings10.023 Ratings
    Remote management of servers & workstations9.158 Ratings10.045 Ratings
    Remote Active Directory® management7.239 Ratings9.320 Ratings
    Centralized management dashboard8.238 Ratings8.838 Ratings
    Session record8.55 Ratings7.019 Ratings
    Annotations7.94 Ratings10.026 Ratings
    Monitoring and Alerts8.75 Ratings9.015 Ratings
    Multi-platform remote control7.131 Ratings9.337 Ratings
    User Ratings
    SolarWinds Dameware Remote Support (DRS)Remote Desktop Manager
    Likelihood to Recommend
    8.3
    (66 ratings)
    9.6
    (47 ratings)
    Likelihood to Renew
    9.0
    (13 ratings)
    9.1
    (2 ratings)
    Usability
    9.0
    (10 ratings)
    10.0
    (5 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.5
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (9 ratings)
    9.0
    (7 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (8 ratings)
    9.1
    (1 ratings)
    Configurability
    9.5
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.5
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.5
    (2 ratings)
    -
    (0 ratings)