SolarWinds Dameware Remote Support (DRS) vs. GoToMyPC

I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.

Incentivized

I highly recommend GoToMyPC if you need to more than a mere data access, but need to virtually be sitting in front of a remote computer. The ability for the user on the other end to watch your actions is also very helpful

Incentivized

• DameWare Remote Support allows us to connect to the desktop of a user very easily and quickly. It can be configured to use different levels of security making it both fast and secure.
• DameWare Remote Support can be deployed to all computers in the environment quickly using the built in capabilities of DameWare.
• DameWare provides the ability to get system information as well using the full client not the mini remote control. This is handy in finding running services, events logs, etc and all based on our AD structure.

Incentivized

• I am able to easily access both of my home monitors on GoToMyPC by simply clicking on a slider bar.
• I have access to all of my drives and programs as if I were sitting in my office.
• GoToMyPC allows me to print to my office printers so I can complete paperwork and print it for my colleagues back in the office to use.

• Connecting to last session is not always the last session.
• Saving your position in the Personal Host List would be helpful. I have a folder structure 3 levels deep and when I'm going through a list of computers it is frustrating to have to browse down through the same levels each time.
• When connecting to a host, an entry is saved in Saved Host List (even duplicates). I would be nice to have an option to save or not save like a quick connect option.
• DameWare Mobile has separate password than desktop and cannot be linked to Active Directory password like desktop.

Incentivized

• On occasion an email or a program document does not print at home.
• I save to hard drive at home and will have to log out of GoToMyPC to access the file on my external hard drive, email it, and the log back in. Not a big deal.

We like DRS for remote support and have been using it for several years. It has made it easy to support our on network users when "hands on" support is required. We currently don't use DRS to its fullest simply because there are other tools that are easier to use, for instance we use AD Manager Plus to handle our AD tasks. I've not found DRS to be all that intuitive to use for anything other than remote support with the Mini Remote Control.

Incentivized

I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle

Incentivized

It's effective and easy. It'll do what you want it to do as long as you don't expect the world. I expect it would be even better if you were a Solar Wind shop; for us this is the only thing we use from them, mainly due to price point on other components

Incentivized

Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.

Incentivized

Yes, always available.

Incentivized

I've never had a problem unless the host computer itself is having an issue - such as being off line.

The application always seems responsive to me

Incentivized

The performance is dictated by the internet connection speed. As long as I have a good connection, the performance is great. And GoToMyPC has a warning when either the host or the client has a poor connection

Incentivized

I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.

Incentivized

I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.

Incentivized

It was excellent

Incentivized

The videos were more than sufficient to learn the product

Incentivized

It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.

Incentivized

It set up quickly and assigning log ins to various computers was simple. I don't think you need many insights into the product. It's easy to implement and easy to use. Since it's a work tool, it needs be that way. I wouldn't want the tool to have any learning curve when some of the people using it are not tech savvy. They are accessing their work computers for files or to work on apps that their remote devices might not have loaded.

Incentivized

SCCM is pretty decent as a Remote Support tool, the main difference is that, as SCCM is much more, it takes long time to load and uses u lots of resources that are wasted if you only uses it to Remote. Dameware Remote Support is specialized software, so it is powerful enough for all your needs, while being light enough to barely make a dent on the system resources.

I have used some other programs that only allowed file retrieval, but I couldn't use some of the files because you had to have the program on the remote computer and, therefore, had limited use. I also tried using Windows remote capability but ran into issues that made it difficult for a non-IT person to easily deal with.

Incentivized

You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.

Incentivized

I can use it on all of my devices - even my Galaxy phone. Once you log into your device, you work on it as if you were physically in front of it. Not much complexity in that. If you can work on your own device, you can work on it through another device - even a phone.

Incentivized

• DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
• Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
• First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.

Incentivized

• GoToMyPC has had a positive impact on my ROI as a small business.
• After completing the last questions, it appears that I am not fully utilizing all the features that are available and I could have an even greater experience if I am able to learn more about these unused offerings within GoToMyPC.

Incentivized