TrustRadius: an HG Insights company

SolarWinds Dameware Remote Support (DRS) vs. LogMeIn Pro by GoTo

Save this comparison

Save this comparison

SolarWinds Dameware Remote Support (DRS)

129 Reviews and Ratings

LogMeIn Pro by GoTo

126 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SolarWinds Dameware Remote Support (DRS)

    Score7.3 out of 10
    		N/ADameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…

    $520

    one-time fee

    LogMeIn Pro by GoTo

    Score9.4 out of 10
    		N/AN/A

    $30

    per month

    Pricing
    SolarWinds Dameware Remote Support (DRS)LogMeIn Pro by GoTo
    Editions & Modules
    Dameware Mini Remote Control
    $370
    one-time fee
    Dameware Remote Support
    $520
    one-time fee
    Individuals
    $30.00
    per month
    Power Users
    $70.00
    per month
    Small Businesses
    $129.00
    per month
    Offerings
    Pricing Offerings
    SolarWinds Dameware Remote Support (DRS)LogMeIn Pro by GoTo
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.All plans are billed annually.
    More Pricing Information
    Community Pulse
    SolarWinds Dameware Remote Support (DRS)LogMeIn Pro by GoTo
    Considered Both Products
    SolarWinds
    Verified User
    Chose SolarWinds Dameware Remote Support (DRS)
    Dameware Remote Support has more features than any of the other Remote Support products I've tested and it's much more affordable than almost any other program in this class. It has all of the features you will need and some you may not have even considered for this type of …
    Incentivized
    GoTo (formerly LogMeIn)
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SolarWinds Dameware Remote Support (DRS)LogMeIn Pro by GoTo
    Remote Administration
    Comparison of Remote Administration features of SolarWinds Dameware Remote Support (DRS) and LogMeIn Pro by GoTo
    Feature
    SolarWinds Dameware Remote Support (DRS)
    8.6
    65 Ratings
    LogMeIn Pro by GoTo
    8.7
    17 Ratings
    Screen sharing10.053 Ratings9.716 Ratings
    File transfer10.050 Ratings8.716 Ratings
    Instant message8.347 Ratings8.013 Ratings
    Secure remote access with Smart Card authentication8.716 Ratings7.04 Ratings
    Access to sleeping/powered-off computers9.035 Ratings9.015 Ratings
    Over-the-Internet remote session8.548 Ratings10.016 Ratings
    Initiate remote control from mobile9.025 Ratings9.011 Ratings
    Remote management of servers & workstations9.158 Ratings10.014 Ratings
    Remote Active Directory® management7.239 Ratings6.610 Ratings
    Centralized management dashboard8.238 Ratings10.012 Ratings
    Session record8.55 Ratings9.012 Ratings
    Annotations7.94 Ratings6.27 Ratings
    Monitoring and Alerts8.75 Ratings9.010 Ratings
    Multi-platform remote control7.131 Ratings10.013 Ratings
    User Ratings
    SolarWinds Dameware Remote Support (DRS)LogMeIn Pro by GoTo
    Likelihood to Recommend
    8.3
    (66 ratings)
    9.4
    (17 ratings)
    Likelihood to Renew
    9.0
    (13 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (10 ratings)
    9.1
    (4 ratings)
    Availability
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Performance
    8.5
    (2 ratings)
    9.0
    (1 ratings)
    Support Rating
    5.0
    (9 ratings)
    10.0
    (3 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (8 ratings)
    10.0
    (1 ratings)
    Configurability
    9.5
    (2 ratings)
    8.0
    (1 ratings)
    Ease of integration
    9.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (2 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    9.5
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.5
    (2 ratings)
    -
    (0 ratings)