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SolarWinds Dameware Remote Support (DRS) vs. LogMeIn Resolve

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SolarWinds Dameware Remote Support (DRS)

    Score7.3 out of 10
    N/ADameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…

    $520

    one-time fee

    LogMeIn Resolve

    Score8.1 out of 10
    N/ALogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

    $29

    per month

    Pricing
    SolarWinds Dameware Remote Support (DRS)LogMeIn Resolve
    Editions & Modules
    Dameware Mini Remote Control
    $370
    one-time fee
    Dameware Remote Support
    $520
    one-time fee
    Remote Access
    $29
    per month
    Remote Support Plus
    $55
    per month
    Standard Endpoint Management
    $70
    per month
    Premium Endpoint Management
    $78
    per month
    Premium
    Contact Sales
    Offerings
    Pricing Offerings
    SolarWinds Dameware Remote Support (DRS)LogMeIn Resolve
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
    More Pricing Information
    Community Pulse
    SolarWinds Dameware Remote Support (DRS)LogMeIn Resolve
    Considered Both Products
    SolarWinds
    Chose SolarWinds Dameware Remote Support (DRS)
    DameWare is nice in that it is relatively inexpensive, stable, and "just works" for 90% of what I need. What is lacking, however, is an easier to deploy method of managing clients over the internet.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    We do use simple Lync screensharing and IM chat since we already use it. We evaluated Citrix GoToAssist, Windows Remote Desktop Connection/Manager, RealVNC, WebEx, TeamViewer.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    As stated previously, DameWare Remote Support is hands down more seamless and cost effective in a local network environment.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    There are latency issues with RealVNC that are not there with DameWare Remote Support and GoToAssist requires user interaction. Neither has the Active Directory tie-in or the management consoles to monitor all aspects of computers.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    DameWare provides better support for Windows domain environments
    Incentivized
    GoTo (formerly LogMeIn)
    Chose LogMeIn Resolve
    I previously used Dameware but since they came out with the new version, I find it difficult to use. Many times, it takes a long time to connect using Dameware and the added time if it connects at all adds to the user's frustration as well as my own.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SolarWinds Dameware Remote Support (DRS)LogMeIn Resolve
    Remote Administration
    Comparison of Remote Administration features of SolarWinds Dameware Remote Support (DRS) and LogMeIn Resolve
    Feature
    SolarWinds Dameware Remote Support (DRS)
    8.6
    65 Ratings
    LogMeIn Resolve
    -
    Ratings
    Screen sharing10.053 Ratings00 Ratings
    File transfer10.050 Ratings00 Ratings
    Instant message8.347 Ratings00 Ratings
    Secure remote access with Smart Card authentication8.716 Ratings00 Ratings
    Access to sleeping/powered-off computers9.035 Ratings00 Ratings
    Over-the-Internet remote session8.548 Ratings00 Ratings
    Initiate remote control from mobile9.025 Ratings00 Ratings
    Remote management of servers & workstations9.158 Ratings00 Ratings
    Remote Active Directory® management7.239 Ratings00 Ratings
    Centralized management dashboard8.238 Ratings00 Ratings
    Session record8.55 Ratings00 Ratings
    Annotations7.94 Ratings00 Ratings
    Monitoring and Alerts8.75 Ratings00 Ratings
    Multi-platform remote control7.131 Ratings00 Ratings
    User Ratings
    SolarWinds Dameware Remote Support (DRS)LogMeIn Resolve
    Likelihood to Recommend
    8.3
    (66 ratings)
    7.4
    (110 ratings)
    Likelihood to Renew
    9.0
    (13 ratings)
    9.0
    (15 ratings)
    Usability
    9.0
    (10 ratings)
    7.7
    (90 ratings)
    Availability
    9.0
    (1 ratings)
    8.9
    (2 ratings)
    Performance
    8.5
    (2 ratings)
    9.0
    (1 ratings)
    Support Rating
    5.0
    (9 ratings)
    8.7
    (6 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (8 ratings)
    9.1
    (4 ratings)
    Configurability
    9.5
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.5
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.5
    (2 ratings)
    -
    (0 ratings)