| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 SolarWinds Dameware Remote Support (DRS) | Score7.3 out of 10 | N/A | DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for… | $520 one-time fee |
 Techinline Remote Desktop | Score4.4 out of 10 | N/A | Techinline Remote Desktop is a remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with Techinline Remote Desktop, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software. | $39 per month per seat |
| SolarWinds Dameware Remote Support (DRS) | Techinline Remote Desktop | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price. | — | ||||||||||||||
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| SolarWinds Dameware Remote Support (DRS) | Techinline Remote Desktop | |
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| Considered Both Products | No answer on this topic | Chose Techinline Remote Desktop
Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| SolarWinds Dameware Remote Support (DRS) | Techinline Remote Desktop | ||||||||||||||||||||||||||||||||||||||||||||||
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| SolarWinds Dameware Remote Support (DRS) | Techinline Remote Desktop | |
|---|---|---|
| Likelihood to Recommend | 8.3 | 9.0 |
| Likelihood to Renew | 9.0 | 10.0 |
| Usability | 9.0 | - |
| Availability | 9.0 | - |
| Performance | 8.5 | - |
| Support Rating | 5.0 | 9.0 |
| In-Person Training | 9.0 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 5.0 | - |
| Configurability | 9.5 | - |
| Ease of integration | 9.5 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 9.5 | - |
| Vendor pre-sale | 9.5 | - |
