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SolarWinds Dameware Remote Support (DRS) vs. RealVNC Connect

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SolarWinds Dameware Remote Support (DRS)

    Score7.3 out of 10
    N/ADameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…

    $520

    one-time fee

    RealVNC Connect

    Score7 out of 10
    N/ARealVNC® Connect is a secure remote access solution from RealVNC. It can be used to connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it.

    $99

    per year (one concurrent session)

    Pricing
    SolarWinds Dameware Remote Support (DRS)RealVNC Connect
    Editions & Modules
    Dameware Mini Remote Control
    $370
    one-time fee
    Dameware Remote Support
    $520
    one-time fee
    Essentials
    $8.25
    per month (billed annually) per concurrent session
    Plus
    $16.50
    per month (billed annually) per concurrent session (add up to 3)
    Premium
    $29.75
    per month (billed annually) per concurrent session (add up to 5)
    Enterprise
    Custom Pricing
    per year
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    SolarWinds Dameware Remote Support (DRS)RealVNC Connect
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.Plans work on a Per Concurrent Session basis. Each plan gives access to a bundled number of devices, but limits apply to the amount of devices that can be connected at any given time. The Premium plan includes On-Demand Assist, a useful tool for providing just-in-time remote support to end-users without them needing RealVNC Connect installed on their device.
    More Pricing Information
    Community Pulse
    SolarWinds Dameware Remote Support (DRS)RealVNC Connect
    Considered Both Products
    SolarWinds
    Chose SolarWinds Dameware Remote Support (DRS)
    I have used a few remote support options over the years, but always come back to DameWare when it's all said and done. RealVNC was something that we tried out for remote desktop support at one point. It allowed for the connectivity to the devices fairly smoothly, but was …
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    It's there when you need it, no getting ready or looking for it. Just log on in the morning and it's there all day. No connection issues, firewall issues, relying on users to punch buttons. The performance is great and the service is reliable.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    We do use simple Lync screensharing and IM chat since we already use it. We evaluated Citrix GoToAssist, Windows Remote Desktop Connection/Manager, RealVNC, WebEx, TeamViewer.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    VNC and RDP are free solutions that do not have all the features in DameWare. While you might be able to remotely connect, DameWare Remote Support allows you to transfer files, lock out the screen, see the console session, take screen shots, reboot, etc... Plus it is supported …
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    VNC is a basic remote control application, it does not have the AD and PC integration tools to perform the other Help Desk tasks required.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    We used VNC before DameWare and have not looked at any other product since we started using DameWare. The employee that chose DameWare is no longer with the company so I cannot comment on any other products they might have compared.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    I like DameWare better.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    Dameware has less lag and a better user interface.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    DameWare is leaps and bounds more robust in the support aspects of any of the similar products that we reviewed. I am sure that we will be finding new tricks and features for years to come. It is a great product with more than adequate features for a company of our size or …
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    There are latency issues with RealVNC that are not there with DameWare Remote Support and GoToAssist requires user interaction. Neither has the Active Directory tie-in or the management consoles to monitor all aspects of computers.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    Windows Remote Desktop allows remote access but does not allow for an interactive session where both support staff and customer view the same desktop. DameWare Remote Support allows both to view all the work as it is done. RealVNC was initially used to manage a few servers and …
    Incentivized
    RealVNC
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SolarWinds Dameware Remote Support (DRS)RealVNC Connect
    Remote Administration
    Comparison of Remote Administration features of SolarWinds Dameware Remote Support (DRS) and RealVNC Connect
    Feature
    SolarWinds Dameware Remote Support (DRS)
    8.6
    65 Ratings
    RealVNC Connect
    7.3
    32 Ratings
    Screen sharing10.053 Ratings9.028 Ratings
    File transfer10.050 Ratings8.015 Ratings
    Instant message8.347 Ratings6.119 Ratings
    Secure remote access with Smart Card authentication8.716 Ratings7.05 Ratings
    Access to sleeping/powered-off computers9.035 Ratings6.09 Ratings
    Over-the-Internet remote session8.548 Ratings9.030 Ratings
    Initiate remote control from mobile9.025 Ratings9.019 Ratings
    Remote management of servers & workstations9.158 Ratings4.76 Ratings
    Remote Active Directory® management7.239 Ratings00 Ratings
    Centralized management dashboard8.238 Ratings7.116 Ratings
    Session record8.55 Ratings8.02 Ratings
    Annotations7.94 Ratings5.36 Ratings
    Monitoring and Alerts8.75 Ratings7.03 Ratings
    Multi-platform remote control7.131 Ratings9.011 Ratings
    User Ratings
    SolarWinds Dameware Remote Support (DRS)RealVNC Connect
    Likelihood to Recommend
    8.3
    (66 ratings)
    8.0
    (38 ratings)
    Likelihood to Renew
    9.0
    (13 ratings)
    8.0
    (8 ratings)
    Usability
    9.0
    (10 ratings)
    8.0
    (4 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.5
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (9 ratings)
    8.0
    (2 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    5.0
    (8 ratings)
    8.0
    (2 ratings)
    Configurability
    9.5
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.5
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.5
    (2 ratings)
    -
    (0 ratings)