Datadog vs. ServiceNow DevOps

Datadog

ServiceNow DevOps

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Datadog	Score 8.4 out of 10	N/A	Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.	$1.27 per month (billed annually) per host
ServiceNow DevOps	Score 7.7 out of 10	N/A	ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.	N/A

Pricing

Datadog

ServiceNow DevOps

Editions & Modules

Log Management: $1.27
per month (billed annually) per host
Infrastructure: $15.00
per month (billed annually) per host
Standard: $18
per month per host
Enterprise: $27
per month per host
DevSecOps Pro: $27
per month per host
APM: $31.00
per month (billed annually) per host
DevSecOps Enterprise: $41
per month per host

No answers on this topic

Offerings

Pricing Offerings
Datadog	ServiceNow DevOps
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

Discount available for annual pricing. Multi-Year/Volume discounts available (500+ hosts/mo).

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More Pricing Information

Community Pulse
	Datadog	ServiceNow DevOps
Considered Both Products	Datadog Verified User Anonymous Chose Datadog In terms of usability, I’ve found Datadog significantly more approachable and powerful compared to Elasticsearch, especially for day-to-day operational monitoring. Datadog offers a much more cohesive, user-friendly interface out of the box, with built-in support for metrics, … Incentivized Helpful? Verified User Anonymous Chose Datadog Kibana and New Relic Incentivized Helpful? Verified User Anonymous Chose Datadog Datadog is an all in one solution. It has everything in one place so you don't have to go from application to application and try to figure out what exactly happened. No more stitching database errors from one third party to backend errors in another to front end errors in … Incentivized Helpful? Verified User Anonymous Chose Datadog the search query is very easy to search the logs Incentivized Helpful? Verified User Anonymous Chose Datadog Datadog crushed the competition on price and offering more solutions in one product cutting down on implementation time and effort while ensuring that the "integration" between one of their offerings was completely compatible with any of the others. I'm sure it's not the case … Incentivized Helpful? Verified User Anonymous Chose Datadog We've completely replaced New Relic with Datadog and find it easier to use and more comprehensive. Our AWS and Sentry usage will continue for now. But Datadog gives us a much broader coverage - we can monitor our AWS services and many other services that interact with them. … Incentivized Helpful? Verified User Anonymous Chose Datadog Dynatrace was cheaper but, in my opinion, its setup, features, and overall user experience do not come close to what Datadog can offer, making it more of a pain to use and not worth the cheaper cost over Datadog (especially if migrating away from Datadog to dynatrace). … Incentivized Helpful? Verified User Anonymous Chose Datadog Better performance and visibility than what I was able to obtain out of AppDynamics Their OnCall offering is very fresh still, but is already almost at parity with Splunk On Call (VictorOps) Incentivized Helpful? Anuj Rai Performance Engineer Chose Datadog The first reason for selecting Datadog was of course it's pricing which is quite better in terms of competitor like Appdynamics and splunk. Second thing is versatile services which they are offering on one platform which means entire end to end services can be monitor at one … Incentivized Helpful? Aman Makwana DevOps Engineer Chose Datadog It's a one-stop solution for all our needs whereas in other open-source tools, we have an operational overhead to keep and manage the uptime of these tools as well and also manage their versioning, upgrade, and patching cycle. Also if there are any bugs then we have to raise an … Incentivized Helpful? Verified User Anonymous Chose Datadog One of the most important reason is single agent configuration for all kinds of monitoring. It also proved an auto upgrade feature of agents that reduces the overhead. It also provides range of options when it comes to data visualization and dashboards. It also provide tagging … Incentivized Helpful? Verified User Anonymous Chose Datadog Kubernetes with Prometheus and other open-source options. It is prone to more toil to set up but the stack can be largely replicated in open source technologies. Incentivized Helpful? RR Rajeshh Raghavan Systems Analyst, Engineering Chose Datadog OEM and Vertica Management console are limited to their own databases whereas Datadog has the ability to monitor multiple types of databases. Incentivized Helpful? Verified User Anonymous Chose Datadog New Relic was a good tool but had really pushy salespeople. They also released a product called infrastructure recently, and it was worse than their previous product (servers). The previous product was also free! Needless to say, we will not be going back to New Relic any time … Incentivized Helpful? Verified User Anonymous Chose Datadog Easier to set up and integrate with other auxiliary tools. The cost was also a benefit along with self-service capabilities. We could set up Data Dog by ourselves, versus needing to bring additional consulting efforts to setup Dynatrace. Reliability of results (less false … Incentivized Helpful? Verified User Anonymous Chose Datadog Ultimately, Datadog had the most already-built bridges into our existing infrastructure -- third parties that we're using for certain services are far more likely to work with Datadog than other systems. This means that, while expensive, Datadog has done a tremendous amount of … Incentivized Helpful? Gabriel Samaroo Senior Software Engineer Chose Datadog Datadog has been harder to setup out-of-the-box compared to its alternatives, although it's graphs and dashboards have been more useful. Other tools handle individual tasks better. For example, Splunk has been the best logging tool I've used, and New Relic is great for CPU and … Incentivized Helpful? Anthony Zappala ServiceNow Lead Engineer/Architect Chose Datadog No alternatives were considered for our needs. Incentivized Helpful? Rahul Narula Senior Engineer Chose Datadog It has been easier to work with Datadog for all our business needs and get things on their roadmap if we found it lacking. Currently we use a mix of various tools as they were existing prior to Datadog came. We are evaluating new offering like Datadog's latest log management to … Incentivized Helpful? Girivaru Tarun Customer Success Manager Chose Datadog I am listing how Datadog is better than below chosen NotSensu - Datadog has more integrations and easy to use UI. Prometheus - Datadog Integration are more in number than, simple installation process Incentivized Helpful? Verified User Anonymous Chose Datadog We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others. Incentivized Helpful? Mariano Koldobsky Project Leader Chose Datadog I have only used Datadog Incentivized Helpful? Verified User Anonymous Chose Datadog The pricing, the customer service and it most importantly it does the job we expect. Incentivized Helpful? Kevin Van Heusen Software Architect Chose Datadog Geckoboard has nice dashboard options, however their third party system support isn't as strong as Datadog. Geckoboard did not support all the various server and development systems we use, whereas Datadog did. Also, Datadog has better alerting and monitoring options than … Incentivized Helpful? Deepshikha Gandhi DevOps Engineer Chose Datadog Datadog empowers us to create dashboards and visualize the state of our infrastructure in real time. It gives us control over what we want to view and how. The graphs provide deep insight into trends and anamoly detectives. These features are lacking in some of the other … Incentivized Helpful?	ServiceNow DevOps Verified User Anonymous Chose ServiceNow DevOps ServiceNow DevOps is easier to use and understand, and we can manage everything in comparatively less amount of time. It's very user-friendly. Tracking activities and ticket creation is a lot better in ServiceNow DevOps Incentivized Helpful? Verified User Anonymous Chose ServiceNow DevOps I think both pieces of software have their positives and negatives. In some ways I preferred ATOS as it had a lot more complex options for selecting what you were looking for, however, I found it more difficult to navigate. ServiceNow DevOps has felt a lot cleaner to move … Incentivized Helpful? Verified User Anonymous Chose ServiceNow DevOps As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through … Incentivized Helpful?

Best Alternatives
	Datadog	ServiceNow DevOps
Small Businesses	InfluxDB Score 8.8 out of 10	GitHub Score 9.0 out of 10
Medium-sized Companies	Logz.io Score 7.0 out of 10	GitHub Score 9.0 out of 10
Enterprises	NetBrain Technologies Score 9.2 out of 10	Perforce P4 Score 7.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Datadog	ServiceNow DevOps
Likelihood to Recommend	9.0 (0 ratings)	9.0 (0 ratings)
Usability	10.0 (0 ratings)	- (0 ratings)
Support Rating	8.9 (0 ratings)	- (0 ratings)

User Testimonials
	Datadog	ServiceNow DevOps
Likelihood to Recommend	A one-stop solution for everything you need. Multiple functionalities are tailored to meet specific business needs. Logs are essential for any business, and Datadog manages logs effectively. Rum sessions are something new to me and have given us a new perspective on how to reverse engineer issues that we see for our customers. Incentivized Verified User Anonymous Read full review	Well suited to plan and apply any applications using the DevOps technology. The application keeps track of all the different stages of an application built and provides adequate support. Incentivized Verified User Anonymous Read full review
Pros	Create Dashboards as per application, environments, and Custom metrics in one panel. Log aggregation, one-stop Application monitoring tools for the whole infrastructure. Playbooks, SLA definition, success and error quotas, request visualizations. DB monitoring, Serverless stack monitoring. Alerting of Production incidents so we can quickly resolve the issues on time. Incentivized Aman Makwana DevOps Engineer Read full review	Knowledge base is central to all internal and external. Easy to add articles to the KB. The ticketing system is central to all internal and external. The ticketing system is easy to use. The ticketing system makes it easy to ticketing data for analysis. Incentivized SJ Sonya Jackson Sr LxD Read full review
Cons	Alert windows cause lag in notifications (e.g. if the alert window is X errors in 1 hour, we won't get alerted until the end of the 1 hour range) I would appreciate more supportive examples for how to filter and view metrics in the explorer I would like a more clear interface for metrics that are missing in a time frame, rather than only showing tags/etc. for metrics that were collected within the currently viewed time frame Incentivized Verified User Anonymous Read full review	I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details I'd like in certain exceptions to be able to open tickets with time in past. Incentivized Verified User Anonymous Read full review
Usability	Datadog's user interface is quite friendly and easy to navigate. With menus clearly categorized, and ability to bookmark important dashboards, one can easily find what they're looking for. For dashboards, ability to move and resize visualizations and group them, is really helpful to organize dashboards. Automatic suggestions from Datadog for important visualizations based on the metrics and logs would provide another level of ease of use. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	I selected Datadog because of its features and the wide range of integration support. As I already told it supports more that 600+ integrations which helps and organization to keep everything in a single place and also its AI feature which is reducing the time for root cause analysis. Its custom dashboards features which helps us to visualize the data in a more attractive way. Incentivized Verified User Anonymous Read full review	ServiceNow DevOps is easier to use and understand, and we can manage everything in comparatively less amount of time. It's very user-friendly. Tracking activities and ticket creation is a lot better in ServiceNow DevOps Incentivized Verified User Anonymous Read full review
Return on Investment	Saved us (time & money) from developing our own monitoring utilities that would pale in comparison Alerts allow us to remedy issues before our customers even know about them Tracking resource usage over time allows us to better plan for future needs, before it becomes a pain-point. Incentivized Verified User Anonymous Read full review	Cohesive and efficient communication. Incentivized Verified User Anonymous Read full review
ScreenShots	Datadog Screenshots