TrustRadius

Datatrack Eclipse CMS4

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Eclipse CMS4
Score 8.0 out of 10
N/A
Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A
Pricing
Datatrack Eclipse CMS4
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Eclipse CMS4
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Datatrack Eclipse CMS4
Features
Datatrack Eclipse CMS4
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Datatrack Eclipse CMS4
8.0
Ratings
4% below category average
Agent dashboard8.00 Ratings
Validate callers8.00 Ratings
Outbound response8.00 Ratings
Call forwarding8.00 Ratings
Click-to-call (CTC)8.00 Ratings
Warm transfer8.00 Ratings
Predictive dialing8.00 Ratings
Interactive voice response8.00 Ratings
REST APIs8.00 Ratings
Call scripts8.00 Ratings
Call tracking8.00 Ratings
Multichannel integration8.00 Ratings
CRM software integration8.00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Datatrack Eclipse CMS4
8.0
Ratings
3% below category average
Inbound call routing8.00 Ratings
Omnichannel inbound routing8.00 Ratings
Recording8.00 Ratings
Quality management8.00 Ratings
Call analytics8.00 Ratings
Historical reporting8.00 Ratings
Live reporting8.00 Ratings
Customer surveys8.00 Ratings
Customer interaction analytics8.00 Ratings
User Ratings
Datatrack Eclipse CMS4
Likelihood to Recommend
8.0
(0 ratings)
User Testimonials
Datatrack Eclipse CMS4
Likelihood to Recommend
if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer
Yaron Lavi
Head of R&D, ACC Division
Read full review
Pros
  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer
Yaron Lavi
Head of R&D, ACC Division
Read full review
Cons
  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
Macarena Medina | TrustRadius Reviewer
Macarena Medina
Recursos humanos
Read full review
Alternatives Considered
Datatrack Eclipse CMS4 is the most intelligent thing that we have used in our organization, obtaining great results in the relationship with our clients, it is a call management software that facilitates the way in which we connect with our clients, increasing the productivity of our agents and reducing additional costs, it is a wonderful solution.
Macarena Medina | TrustRadius Reviewer
Macarena Medina
Recursos humanos
Read full review
Return on Investment
  • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
  • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
Macarena Medina | TrustRadius Reviewer
Macarena Medina
Recursos humanos
Read full review
ScreenShots