Datto Autotask PSA

Datto Autotask PSA

136 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Autotask PSA	Score8.9 out of 10	N/A	Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).	N/A

Pricing

Autotask PSA

No answers on this topic

Pricing Offerings
Autotask PSA
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Autotask PSA
Considered Both Products	Kaseya Jeff Williamson Owner in Information Technology at Elixis Technology (Information Technology & Services, 1-10 employees) Chose Autotask PSA Atera is an RMM first with PSA features so it falls short of a PSA. The essentials are there for a fledgling MSP, but for more advanced ticket handling and contract management, it falls short. When I used Zendesk at the beginning (about 10 years ago), it was really only a … Incentivized Helpful? Jason Miller Owner in Social Media at Access Technology (Computer Networking, 1-10 employees) Chose Autotask PSA Both are very good, but Datto has better customer care in my opinion. Incentivized Helpful? Howard Rabb President in Corporate at 256 Solutions (Information Technology & Services, 1-10 employees) Chose Autotask PSA Datto Autotask is much more complex than Atera's ticketing platform but is much more customizable. Incentivized Helpful? Ben Nichols System Administrator in Information Technology at MCT Solutions (Computer & Network Security, 1-10 employees) Chose Autotask PSA Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software. Incentivized Helpful? Ashley Beal Senior Office Administrator in Information Technology at Harbour Technology Consulting (Information Technology and Services, 1-10 employees) Chose Autotask PSA I haven't used anything else. Incentivized Helpful? Kris Lambert Integration Specialist in Information Technology at AnswerForce (Telecommunications, 501-1000 employees) Chose Autotask PSA Autotask is more robust than simple ticketing systems. It provides better billing ability that many ticketing systems and works well with existing clients. The invoicing options provided are beneficial to the business and streamline the process. The ticketing system provides … Incentivized Helpful? Dan Gospe Chief Operating Officer, and HIPAA Privacy Officer in Information Technology at dmi Networking (Information Technology and Services, 1-10 employees) Chose Autotask PSA The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there … Incentivized Helpful? Michaela Good Project Manager in Engineering at iSynergy (Information Technology and Services, 1-10 employees) Chose Autotask PSA Everything else either has multiple modules or you need separate suites to do everything you want. Incentivized Helpful? Garry Adams Director of Operations in Professional Services at iTech Las Vegas (Information Technology and Services, 11-50 employees) Chose Autotask PSA It has been many years since we compared Autotask to the competition. We made the decision early on because of the overall solution that Autotask provides. It suits our needs well and we have not had a need to change since. Incentivized Helpful? Verified User Chose Autotask PSA Cost was a factor. Our small company size meant less licenses to pay for each month for a web based product that our clients could easily use. Incentivized Helpful? Verified User Chose Autotask PSA Its definitely has a better layout. Easier to customize. Easier search. Incentivized Helpful? Daniel J. Lewis System Administrator in Information Technology at vdiscovery (Management Consulting, 51-200 employees) Chose Autotask PSA ConnectWise would be a close second however the overall functionality hasn't been great in the past, I've learned they've implemented a more robust web interface however the client was not stable. Autotask is easy to manage from service requests, reporting and time management. Incentivized Helpful? Verified User Chose Autotask PSA I've used OTRS and Autotask gives a better overall experience as it isn't just simply a ticketing system it gives greater breadth over what you can accomplish. It allows for better interdepartmental communication rather than just a place for end users and clients to dump more … Incentivized Helpful? Mark Hitchcock Server Engineer in Information Technology at Merchant Lynx Services (Computer Networking, 11-50 employees) Chose Autotask PSA Autotask stacks up fairly well against software like Kaseya, ConnectWise, and Tigerpaw. They all have their own strengths and weaknesses, however I feel that ConnectWise and Autotask have improved the most as of the last 10 years. The reason we chose Autotask is because it … Incentivized Helpful? Arthur Warren Site Supervisor in Human Resources at Advanced Technology Services (Machinery, 1001-5000 employees) Chose Autotask PSA Except for multi-tenancy and permissioning for external users, Autotask beats BMC Remedy in every category for an ITSM Incident/Request Management suite. From allowing legitimate multi-tasking to the streamlined and more-straightforward user experience, Autotask takes the focus … Incentivized Helpful? Verified User Chose Autotask PSA ServiceNow was faster to use to create tickets in a fast-paced call center style helpdesk. I preferred it to Autotask, but from a business perspective, I felt that Autotask covers a lot more ground than ServiceNow. My Experience with Solar Winds was minimal although it was a … Incentivized Helpful? Verified User Chose Autotask PSA We tested several solutions ranging from short-term trials to extended 6-month production runs and found the other solutions to lack what we needed. Autotask PSA was a more mature, thought-out, and developed product that had everything we needed in a single solution. Over the … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	Autotask PSA
Likelihood to Recommend	10.0 (30 ratings)
Likelihood to Renew	9.0 (1 ratings)
Usability	9.0 (2 ratings)
Support Rating	8.4 (4 ratings)