Defendify vs. ServiceNow IT Service Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Defendify | N/A | N/A | Designed for organizations without security teams, the Defendify platform, from the company of the same name headquartered in Portland, Maine, aims to deliver comprehensive, streamlined cybersecurity protection, expertise, and support. | $0 |
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
| Defendify | ServiceNow IT Service Management | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Defendify pricing is based on which of the packages or 13 Defendify modules are purchased, along with the number of associated assets requiring protection (e.g. IP addresses and emails to scan, people to train, computers and systems to monitor, etc.). | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Defendify | ServiceNow IT Service Management | |
|---|---|---|
| Likelihood to Recommend | - | 10.0 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 9.0 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | - | 7.3 |
| Online Training | - | 1.0 |
| Implementation Rating | - | 10.0 |
| Product Scalability | - | 10.0 |