DELMIAWorks vs. MasterControl Quality Excellence

I think [DELMIAWORKS (formerly IQMS)] is well suited for our manufacturing side of the business. The Quality control module is great for reference and being able to stay up to par on ISO Certification. Everything in the Payroll module takes 10 steps or more just to complete a simple task. Nothing in there needs to be that complicated.

Incentivized

The MasterControl Quality Excellence suite is well suited for the life sciences and biotechnology as well as manufacturing companies that could benefit from the regulatory compliance that this suite of products offer. This product is highly recommended for industries that want to reduce paper overhead and digitally transform their QMS into a singular location

• As a manufacturing company, Inventory Control has to be at the top of the list. The inventory module provides flexibility, but also tracks any move that is done to inventory.
• RealTime allows our users to see the status of a machine or production run from anywhere. This also allows us to complete our production reporting process much quicker than we would without it.
• The quality modules across the board are pretty well thought out and very easy for end users to use. The layout of these modules are similar, so it makes it easy to understand and set up. Document Control is used every single day to route documents appropriately before being released.

Incentivized

• Organization - the layout and idea behind how the website is displayed and functions.
• Compliance - ensuring our documents are kept up to date and accurate.
• Quality - by having a platform with all documents with all standards set out at once, quality standards are easily accessed.

Incentivized

• Accounting reports: accrued receipts reporting makes it difficult to reconcile.
• Fixed assets: depreciation posts to the general ledger at the asset level, generating inordinately large numbers of relatively meaningless transactions.
• Process cost: PIT display lacks many useful fields, including vendor name and number.
• Financial reports carry beyond two decimal places.
• Report structures are not sensibly arranged, and many reports imbed data within text fields, making manipulation and reporting more time-consuming.

Incentivized

• There is no trigger if there is a duplicate document in the system. Since each InfoCard has its document number, unless used simultaneously with someone else, there is no trigger for duplicate documents.
• When searching and looking at all the documents on the system, it would be nice to have a time column showing when it was released. All I am currently going off of is taking the document number and the highest, but that also takes time.
• You can't get rid of a subtype if you have data associated with it. So if you enter documents a certain way and your team decides to change how, things will be more efficient, etc. You can't delete that subtype until you remove all data from the system, even if you don't need some. It's a big task if you have been using it for a long time.

Incentivized

Given how invested we are it would be hard not to renew as don't want to go through another implementation.

Incentivized

would rate MasterControl Quality Excellence a 7 out of 10 because, while it offers strong compliance tools, centralized document control, and effective audit readiness features, there are still areas that could be improved to enhance the overall user experience. The platform can sometimes feel complex and unintuitive, especially for new users, and customizing workflows to fit specific organizational needs can be challenging. Additionally, integration with other enterprise systems isn't always seamless, which can slow down processes. Despite these drawbacks, the system remains a reliable and valuable tool for maintaining quality and regulatory compliance.

Incentivized

The menu system is easy to navigate and intuitive for users. The learning curve for administrators is quite steep form setting up user permissions to creating reports for users. This is a very powerful system with many dynamics to help most companies. Expandability is always there and it comes down to how granular you would like your company to be on a data gathering/reporting and material flow process.

Some tasks require the users and SysAdmin to access multiple modules at a time. For example: to create a training course and an exam for a document in the system, the user needs to finish creating the document in the doc module, then go to the training module to create a course and an exam separately. Ideally, from the document page we should be able to access the training course, which could have some fields auto-populated. And from there, also create and link an exam, all without leaving the document page.

Incentivized

they are good about keeping it running

Incentivized

some reports take time to filter and to get them to give the correct information. This is usually because of inputs.

Incentivized

We constantly have trouble getting support. There doesn't seem to be anyone there anymore that can help with what we need.

Incentivized

The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.

Incentivized

I rated the MasterControl in-person training a 10 because it was clear, practical, and well-paced. The trainer explained concepts thoroughly and answered questions effectively. I appreciated the hands-on walkthroughs, which made it easier to understand how to apply the system in real scenarios. Overall, it was a valuable learning experience that boosted my confidence in using MasterControl.

Incentivized

transparent and immediate when the documents are updated. Easy to check on training and customizable to the company's expectations. Allows easy exam creation with GXP assist and the correlation between job codes and courses has proven reliable. What i would advocate is that you see who has trained on the course in the Course Infocard, to the document infocard

Incentivized

It is nice that an IQMS employee helps you with the implementation, however they were more of a technical resource than a project management resource. I wish they could provide a more off the shelf timeline given their experience in implementing the system.

Incentivized

The implementation of MasterControl Quality Excellence was largely successful, earning an 8 out of 10. The project was well-structured, and the implementation team provided solid guidance throughout the process. Key milestones were met on time, and the system was configured to meet most of our core requirements. One of the most valuable aspects was the hands-on training and support during go-live, which helped ensure user adoption. However, there were some challenges around data migration and aligning the system’s capabilities with our existing workflows, which required more time and effort than anticipated. Overall, the experience was positive, and the lessons learned have positioned us well for future system enhancements.

Incentivized

DELMIAWorks had the best overall manufacting and data gathering software for our facility. It was easy to implement coming from a 20 year old Unix based system. The DELMIAWorks had a more robust system than Global Shop and while close to Plex, had a better pricing system and the ability to have the server on site versus the cloud.

MasterControls' user interface is more visually appealing than others I have seen. It enhances the user experience of utilizing MasterControl Quality Excellence and provides clearer visual cues when certain items require attention. Other systems I have used rely on knowing what will execute the functions without much assistance. MasterControl provides additional cues when hovering over items that require entry to provide additional context.

Incentivized

there are many updates

Incentivized

• Enterprise IQ is so versatile that it has many different ways to get to the desired result. By using their software we are able to track problems area and shift our focus on the areas that need fixed.
• Before going to Enterprise IQ our employees used to stand for hours at a computer with a pad and pencil making manual transactions. Not all of that is done through the use of scanners. The amount of overall savings not to mention the accuracy of inventory has improved greatly.

Incentivized

• Paper-based change control processes that previously took weeks have been reduced to days, significantly improving operational efficiency and document turnaround times.
• Custom-developed forms within MasterControl Quality Excellence have enabled data validation at the point of entry, which has substantially reduced input errors and deviations. This benefit, however, is dependent on internal developer resources, as the platform functions primarily as a host.
• After 15 years of use, poor initial implementation and software limitations created lasting technical debt. System migrations to resolve these issues is still ongoing after years of manual efforts, and unmet functionality continues to impact productivity, forcing additional software purchases to address gaps.

Incentivized