DELMIAWorks vs. Zoho One

I think [DELMIAWORKS (formerly IQMS)] is well suited for our manufacturing side of the business. The Quality control module is great for reference and being able to stay up to par on ISO Certification. Everything in the Payroll module takes 10 steps or more just to complete a simple task. Nothing in there needs to be that complicated.

Incentivized

Zoho One helps me to create and document each of my closures by creating deals. Zoho One helps me to generate reports, which helps me to track my contact. Zoho One helps me on creating tasks and reminds me to get it done on time. Zoho One keeps each steps and actions I took from lead to a deal.

Incentivized

• As a manufacturing company, Inventory Control has to be at the top of the list. The inventory module provides flexibility, but also tracks any move that is done to inventory.
• RealTime allows our users to see the status of a machine or production run from anywhere. This also allows us to complete our production reporting process much quicker than we would without it.
• The quality modules across the board are pretty well thought out and very easy for end users to use. The layout of these modules are similar, so it makes it easy to understand and set up. Document Control is used every single day to route documents appropriately before being released.

Incentivized

• Customized dashboards
• Easy to see the kpis for different aspects of my business
• And offers a consolidation of CRM campaign and other applications without having to use other technologies from other companies so it's great to consulate consolidated
• The analytics is great what else
• Collaboration tools are excellent

Incentivized

• Accounting reports: accrued receipts reporting makes it difficult to reconcile.
• Fixed assets: depreciation posts to the general ledger at the asset level, generating inordinately large numbers of relatively meaningless transactions.
• Process cost: PIT display lacks many useful fields, including vendor name and number.
• Financial reports carry beyond two decimal places.
• Report structures are not sensibly arranged, and many reports imbed data within text fields, making manipulation and reporting more time-consuming.

Incentivized

• In my opinion, SUPPORT IS AWFUL!!!
• If you want to get in touch with a support representative, your best bet is to call the sales number and demand to speak with an agent.
• Each of the tools operates in a silo, from a support perspective. Some applications, like books, have chat-based support and others require an e-mail.
• In my experience, expect any e-mail to the main support e-mail to go unanswered.
• The first year of support was great, but after we renewed for the second year, it has become terrible.

Given how invested we are it would be hard not to renew as don't want to go through another implementation.

Incentivized

The menu system is easy to navigate and intuitive for users. The learning curve for administrators is quite steep form setting up user permissions to creating reports for users. This is a very powerful system with many dynamics to help most companies. Expandability is always there and it comes down to how granular you would like your company to be on a data gathering/reporting and material flow process.

ZOHO is very easy to use. All you need to do is follow the steps and features aligned in it. ZOHO doesn't need complex coding or training; anyone can easily access and use it. You may feel a bit of difficulty initially, but show me an easy tool when you are using it for the first time.

Incentivized

We constantly have trouble getting support. There doesn't seem to be anyone there anymore that can help with what we need.

Incentivized

Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.

Incentivized

It is nice that an IQMS employee helps you with the implementation, however they were more of a technical resource than a project management resource. I wish they could provide a more off the shelf timeline given their experience in implementing the system.

Incentivized

DELMIAWorks had the best overall manufacting and data gathering software for our facility. It was easy to implement coming from a 20 year old Unix based system. The DELMIAWorks had a more robust system than Global Shop and while close to Plex, had a better pricing system and the ability to have the server on site versus the cloud.

The primary reason we switched from Daylite is when we started using Virtual Assistants and wanted a cloud based alternative which Daylite didn't provide. We left MYOB when I think it stopped supporting Apple computers. We left AccountEdge when it stopped supporting payroll tax tables for Apple computers. Thankfully, each time we left one software company we were led to Zoho and have remained ever since.

Incentivized

• Enterprise IQ is so versatile that it has many different ways to get to the desired result. By using their software we are able to track problems area and shift our focus on the areas that need fixed.
• Before going to Enterprise IQ our employees used to stand for hours at a computer with a pad and pencil making manual transactions. Not all of that is done through the use of scanners. The amount of overall savings not to mention the accuracy of inventory has improved greatly.

Incentivized

• Projects is a lifeline for the onboarding team, as it does the major heavy lifting in onboarding project management
• Data flow between apps is a must have for contextual information to pass on between teams
• In terms of ROI, it happens much quicker compared to having multiple apps to do the job, as Zoho One is a lot cheaper than having many tools.

Incentivized