Demodesk vs. Pipeliner CRM

Demodesk has the ability to have all meeting attendees work on the same screen without downloading anything. For us, it really increased potential customer's engagement/sense of participation, because now they can play with the software themselves instead of us showing them how it works, and they can try with a real use case instead of mock data we made.

Incentivized

Pipeliner CRM is amazingly flexible to your business model. For example, in addition to tracking movement of leads through your sales pipeline, Pipeliner CRM can be used to track internal processes, like RFQ and RFPs through your organization. It's highly adaptable across your organization.

• Allows attendees to work on the same screen without downloading anything.
• No downloads or lags in the software.
• Clean interface.
• Ability to record sessions.
• Interactive screen-sharing.

Incentivized

• Clear and easy visualisation of Sales Process
• Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
• Reporting into pivot table is also easy and very useful
• Mobile app has always been very good and easy to use since 2015

• Interface
• Aesthetics
• Pricing Model

Incentivized

• Pipeliner CRM needs to create a video chat room where you can see exactly where your employee is working in the field.
• Pipeliner CRM needs to integrate a command where a user can use his voice to command what he wants.

Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.

I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.

The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.

Before we had just used our standard video conferencing platforms and used screen share, Demodesk is a much smoother process, as there seem to be fewer issues in setting up the meeting and sharing content and information with prospects, and it is much more visually appealing. It is quite the step up from standard video conferencing.

Incentivized

I will always select Pipeliner CRM because it is very flexible, easy to work with, data capturing is at its best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training.

• Increased potential customer's engagement/sense of participation.
• Assist in streamlining processes.
• Webbased screen sharing without any download efforts on the lead/customer side which makes it a simple and pleasant interaction.

Incentivized

• As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
• The visual tools allow those "no good deals" to be spotted and resource usage limited.
• A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.