Dentrix vs. EagleSoft

[Dentrix is] well suited for a busy practice like my own. Does require a significant up front investment. It was already in place when I purchased the practice from the previous owner. May not be suited for a smaller practice that would not find value in the upfront costs associated with it.

Incentivized

New hires will generally have working knowledge or experience using EagleSoft, so they will be able to devote a lot more of their time and effort towards the meaningful tasks they have been hired to do rather than spending their time clicking through menu after menu. Also much more affordable compared to competing software sold by other companies as big as Patterson.

Incentivized

• Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
• Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
• Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.

Incentivized

• Colored blocked scheduling
• Submitting claims/attachements
• Real-time eligibility

Incentivized

• Outdated--it's not cloud based.
• Does not pull reports we need for patients like demographics in flow charts.
• Is not an open API.

Incentivized

• Need to verify whether a piece of equipment, like an intra-oral video camera, will work with the software
• Cloud-based version is not an option

Incentivized

We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with Epic.

Incentivized

I used Patterson's EagleSoft in a limited capacity at a previous health center job. On the back end, EagleSoft was easier to setup, install, and manage than Dentrix. Backing up data files, migrating servers, was easier (but slower) on EagleSoft than on Dentrix. Dentrix appears to have a greater feature capability/set than EagleSoft does. Both have excellent technical support that is responsive, indepth, and well suited to address IT related problems with both EMR systems.

Incentivized

Eaglesoft works as well as Dentrix but is much better than one of the proprietary dental
software programs. It's easy to work around when accessing different aspects of a patient's chart.
The patient's record has numerous components, ranging from charting, images, and
periodontal documents to treatment planning to name a few. I use it in a Windows
environment, so it is great to have the same button functionality.

Incentivized

• Allows you to change the date to any date - Negative
• Simple Document center
• Sometimes it runs slow
• Support
• return on investment
• integration was easy
• positive impact

Incentivized

• EagleSoft integrates imaging, charting and scheduling with other Patterson products, making a slick workstation that works quickly
• The ability to digitize X-rays and charts makes the practice more efficient
• IT costs do go up when using Eaglesoft

Incentivized