DERDACK Enterprise Alert vs. Everbridge IT Alerting

DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.

Incentivized

Targeting people (or their SIM cards to be specific) in a specific area and warning them about a hazard in their neighbourhood is the intended use, and it executes that perfectly. In addition we have implemented the traveller alert where we can send messages to all Icelandic SIM cards present inside another Country (another Country code), and send them messages about f.ex. terrorist attack and provide guidelines about where they shoud seek assistance if needed. A slight minus here is that you can only address entire countries, where it might be useful to have next level of area codes.

Incentivized

• Self Managed On-Call scheduling for teams.
• Ability to back track an alert and review the stages of escalation.

Incentivized

• More integrations with other ITSM vendors

Incentivized

Very intuitive use, almost no training necessary.

Incentivized

I would really like to have easier reporting. What warnings were issued, when, and received by how many, by operator or area etc..

Incentivized

The best experience.

Incentivized

The support team has been very supportive, but there is only so much they can do, and of course sometimes things take a bit too long for my impatience.

Incentivized

Cost of ownership was more than double in more than five years.

Incentivized

I have reviewed quite a few at conferences, but none to the depth of installation and use.

Incentivized

• It supports us not to incur penalties of missed SLAs - clients and internal

Incentivized

• The government has the duty to equip itself with a mechanism to warn its people. It has allocated that duty to us, and we have chosen Everbridge to provide us the tool for that duty. It is very well suited to fulfill that role.

Incentivized