Desk.com (discontinued)

Desk.com (discontinued)

81 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Desk.com (discontinued)	Score8.3 out of 10	N/A	Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.	N/A

Pricing

Desk.com (discontinued)

No answers on this topic

Pricing Offerings
Desk.com (discontinued)
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Desk.com (discontinued)
Considered Both Products	Discontinued Products Verified User Chose Desk.com (discontinued) With the help of the Salesforce Desk, we can get smarter services, especially for small companies as a part of customer support. This leads to increased productivity. Adding applications from AppExchange is an awesome feature where we can integrate with a number of other … Incentivized Helpful? Verified User Chose Desk.com (discontinued) We have not used any products like Desk.com Incentivized Helpful? Verified User Chose Desk.com (discontinued) I would say it is a best product when you have to take up the customer calls as well as deep dive customer details while addressing their complaints and issues. It is one of the best tools out there in the market and so many multinational companies are taking benefit of the … Incentivized Helpful? Amritansu Sahoo Co-Founder in Information Technology at Astrix Study (E-Learning, 11-50 employees) Chose Desk.com (discontinued) Wix Answers was much better compared to Desk.com. It had more excellent and much better and more tools and was very customizable. Luckily it also had a search tool and also the sort and filter tools. The only thing better than Wix Answers on desk.com was that we could keep … Incentivized Helpful? Moises Abraham Lacayo Cortes Legal Senior Supervisor in Legal at BAC Credomatic (Banking, 10,001+ employees) Chose Desk.com (discontinued) We liked it as a tool because of the ease and advantages offered by the tool compared to the other solutions evaluated.Due to its ease of implementation and ease of use it adapted very well to the needs of the company, that was the reason why we chose desk.com. Incentivized Helpful? Verified User Chose Desk.com (discontinued) We would have stayed on desk.com if Salesforce did not force us to move off the platform. To be honest it was a great platform at a reasonable price. I was the administrator and our agents were very happy with how things worked. I would go back to them in a heartbeat if I … Incentivized Helpful? Verified User Chose Desk.com (discontinued) Zendesk is much more light and setup friendly. This system does not require a lot of Salesforce knowledge or certification to set it up. Zendesk is better suited to small to medium-sized businesses. Incentivized Helpful? Shreyans Parekh Director, Strategic Initiatives + Corporate Venture Capital in Corporate at JLL Technologies (Computer Software, 10,001+ employees) Chose Desk.com (discontinued) Desk.com and Salesforce Service Cloud can be very easily implemented, administered, and scaled across support teams within the organization. It is truly an industry gold standard as it has a lot of great out-of-the-box functionality and does not require as much customization … Incentivized Helpful? Verified User Chose Desk.com (discontinued) This one seemed to have the best Salesforce integration and seemed to be the best for having all of our different teams (sales, retention, support, marketing, SRM, etc.) in one place. Also, we were able to get a very good price. The other platforms seemed like they would be too … Incentivized Helpful? Lilli Gordon Senior Customer Success Manager in Customer Service at Culture Amp (Human Resources, 501-1000 employees) Chose Desk.com (discontinued) Desk connects directly with Salesforce with many other teams in the business use. This tool did take longer to set up because of all the customization possibilities. There is a good amount of customization that needs to be completed in order to make it function correctly and … Incentivized Helpful? Verified User Chose Desk.com (discontinued) Overall, it performs a lot better than all three combined, with a lot fewer glitches and a lot more user-friendly and user experience efficiency. Any new link that needs to be done, takes a lot less time to execute on desk compared to the three others. Simply advanced when it … Incentivized Helpful? Verified User Chose Desk.com (discontinued) We have used Amazon Connect and it's one of the worst systems we've ever used. It will hang up mid-call or just refresh the whole call and go mute the system was horribly designed we prefer Desk.com and will continue to use desk.com at this office company. Incentivized Helpful? Verified User Chose Desk.com (discontinued) Salesforce Desk is a lot easier to use than Zoho. Zoho has way too much going on, within the software, to be easily manageable. However, SysAid is the easiest, for users, to use because it is extremely basic and straightforward. Our users prefer the easiest method of opening an … Incentivized Helpful? Verified User Chose Desk.com (discontinued) In my opinion, Intercom is more customer oriented, using chat and real time marketing features. Desk.com is a more old school solution focused on tickets and cases. Desk.com does not have much integration capacities with your platform, Intercom has lots of features around this, … Incentivized Helpful? Katie Nix Business Process Manager in Customer Service at Vendini (Computer Software, 51-200 employees) Chose Desk.com (discontinued) Lower pricing per user. That's about it! Other companies have all-around better features and easier user interfaces, but Desk can beat them on pricing even at higher account tiers. Included knowledgebase tools are a plus, and fairly easy to manage. Incentivized Helpful? Benjamin Hemstreet Inside Sales Representative in Sales at Laird (Telecommunications, 1001-5000 employees) Chose Desk.com (discontinued) The big turn off to this product was the price and poor integration to existing systems. We were in the process of launching a new CRM and needed a tool that would work well with this new tool. Desk.com is a partner and works closely where Zendesk did none of that Incentivized Helpful? Verified User Chose Desk.com (discontinued) We have not used any other products and probably will not. It's cost effective and easy to use. Incentivized Helpful? Verified User Chose Desk.com (discontinued) Desk.com is comparable, on a smaller scale. We went with Desk.com because it provided the functionality we needed and was more affordable. Incentivized Helpful? Billy Pham Account Executive in Customer Service at Lyft (Transportation/Trucking/Railroad, 201-500 employees) Chose Desk.com (discontinued) Have not used any other services besides Desk.com Incentivized Helpful? Verified User Chose Desk.com (discontinued) Originally, I was using Salesforce to keep track of students and their progress through the system (with an end goal in mind). It was really great for handling students on a case by case basis with the different fields and and sections for multiple people to complete as the … Incentivized Helpful? Verified User Chose Desk.com (discontinued) I was not involved in the selection process of Desk.com vs. competitors but we are discontinuing our Desk.com subscription this month and instead opting to use Service Cloud as our new ticketing system. It allows better integration with Salesforce.com and also is more client … Incentivized Helpful? Vivek Chawla Cloud Solutions Architect in Information Technology at Apprana (Information Technology and Services, 1-10 employees) Chose Desk.com (discontinued) Kayako Interesting, but really clunky and unstable at the time. Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	Desk.com (discontinued)
Likelihood to Recommend	8.2 (38 ratings)
Likelihood to Renew	8.4 (14 ratings)
Usability	8.3 (19 ratings)
Availability	1.0 (2 ratings)
Performance	10.0 (1 ratings)
Support Rating	8.2 (21 ratings)
Implementation Rating	10.0 (1 ratings)