DeskRoll Remote Desktop vs. Remote Desktop Manager

DeskRoll Remote Desktop is well suited for consultant and remote support. It's less appropriate for clients worried about security and anytime remote access.

Incentivized

Well suited for employees (IT folks) that need to connect to multiple servers frequently and switch between those servers. in particular if not all are in the same domain or use the same OS (Windows/Linux, etc.) Less appropriate for users that only connect to a single remote device in particular if that is less frequent. The standard RDP solution is more than adequate for those users

Incentivized

• Ability to remote in at any time
• Can support unlimited clients with hardware and software issues
• Multiple remote client logins
• Cost!

Incentivized

• Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
• Working from home logging onto office based machine.
• It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
• Speed and cost elements are critical here.

Incentivized

• It could be more cost-effective.
• It could include better "help" or "how-to" sections for people who are not as tech savvy.

Incentivized

• Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
• Would be great if it could also connect to serverless SQL instances like Azure SQL
• If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works

Incentivized

I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)

The software is easy to use and intuitive for a team that already works with Cloud or Infrastructure, and it is easy to adapt for teams that use it. (TR) O software é fácil de usar e intuitivo para uma equipe que já trabalha com Nuvem ou Infraestrutura, e é fácil de adaptar para equipes que o utilizam.

Incentivized

I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.

Incentivized

The implementation was completely successful. We had no issues!

We've used various services - RemotePC, LogMeIn, Go2MyPC, etc. We have used it all and none have been as great as DeskRoll Remote Desktop. In other versions, the screen is not super legible, meaning the text is fuzzy or ill-fitting to the viewer's PC screen. We've experienced click delays, and recurring issues where we get kicked off and our data is lost. However, that doesn't happen with DeskRoll Remote Desktop.

Incentivized

I could detail what each one does, better or worst than Remote Desktop Manager, but the main thing is, RDM (Remote Desktop Manager) does everything other tools do, faster and more integrated than others. And still saves credentials that could be used by one or more connections, in a better way than other tools.

• It saved time, which always saves money!
• It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
• DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.

Incentivized

• A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
• We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.