Detrack vs. Motive

A well rounded suite to assist with dispatch, driver and customer communications including POD capture and tracking.

Incentivized

Motive makes it easy to just plug the ELD and dashcams in, connect via bluetooth and have the driver up and running quickly. The interface is user friendly and even the most technologically challenged driver is able to make use of the application with ease. Training time on the ELD has been cut to less than an hour, versus multiple hours with competitors.

Incentivized

• Automated Communications
• Order Tracking
• Route tracking/updates easing dispatch

Incentivized

• AI event detection is top notch (We trialed side by side with Samsara)
• Tech forward. Motive is moving in the right direction and they deploy a lot of resources to get them there. Their road map is why we partnered with them.
• Motive are true partners. From flexibility and support on the trial to contract negotiations, through implementation we have really been given the white glove treatment. It really is hard for me to say anything negative about my experience.

Incentivized

• Synchronisation may fail at times.
• Graphic designed could be more attractive as it feels dull at the time.
• Security options could be higher.

Incentivized

• I had issues with adding another company to my fleet to track them while they were driving for my company.
• I had issues when I first started using Motive with the install. Motive assisted with a talk through method, but it still didn't work. I ended up taking the truck to the shop 3x before they figured out the problem. So, I would like to see Techs nearby to assist with technical issues.

Incentivized

Base on the review if other points wick fulfilled, and the price will not increase because the competition is big, and catching up in systems too.

Incentivized

Does mostly everything we need but could use some increased functionality without the requirement of switching screens

Incentivized

When signing into Motive upon entering and starting motor vehicle, the app and the transmitting unit pair immediately. Once paired it is extremely easy and efficiently started to populate the necessary unit information. Then entering the Work Order info is seamlessly entered to the E- log. Doing the pre and post vehicle checks is completed quite accurately.

Incentivized

We have had a couple of issues with some GPSs not working properly. One is down right now, and we have to get it replaced because the GPS has already stopped working. Another was a cord issue. Otherwise, they have been working great with no issues.

Incentivized

Even after using the product for multiple years, Motive continues to have follow-up calls with us to ensure we are taking full advantage of the functionality offered, to show us new tools and modules that are being released, and to help solve any issues or troubleshooting that may be required.

Incentivized

Trainer was hard to understand but very knowledgeable in my needs.

Incentivized

The last device we got had a $10 increase, this feature can make customers upset and send them to the competition.

Incentivized

Detrack makes a difference in the time used for training new agents, while veteran agents who are already used to the software of this sort got entangled with the program very easily; the synchronization issues that were the main use in most of the complaints we received were fairly fixed but the impact was not as bad as it could sound but is a pebble in the road nevertheless. Compared to previous programs that we use in different campaigns, which can be very raw than Detrack we had an amazing time using it and teaching it.

Incentivized

The ease of use and features Motive had to offer were hands down a better product. We work with the Motive team providing feedback and constantly feel as if we are building the product with them rather than working with what we have.

Incentivized

• Lower training times - positive.
• Easy of use for new agents - positive.
• Synchronizing issues - negative.

Incentivized

• The speeding data allowed us to create a speeding policy almost a year ago. We went from 5-10 drivers/week "breaking" our policy to 0-2 drivers/week "breaking" it. We have also noticed fewer challenging braking events due to fewer drivers speeding.
• On more than one occasion, the video footage has saved us after the accident. In one instance, I was able to send the camera footage to the Trooper while on the scene of the accident, clearing us from any wrongdoing before the police even left the scene.

Incentivized