Devolutions Hub vs. IT Glue

Devolutions Hub

IT Glue

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Devolutions Hub	Score 6.4 out of 10	N/A	Devolutions Hub (formerly Devolutions Password Hub) is presented as an enterprise-grade password management security, with an intuitive and optimized user experience, that serves as a secure and cloud-based password manager for teams that enables organizations to vault and manage business-user passwords, along with other sensitive information, through a web interface that can be securely accessed via a browser.	$49.99 per year Unit Price: 49.99 USD / Named User (Starting at 3 Named Users)
IT Glue	Score 8.4 out of 10	N/A	IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.	$29 per month per user (5 user minimum)

Pricing

Devolutions Hub

IT Glue

Editions & Modules

Single User: $49.99
per year Unit Price: 49.99 USD / Named User (Starting at 3 Named Users)
Platinum Edition (No Limitations): Contact Sales
per year Starting at 51 Named Users
Platinum: Contact Sales
per year Starting at 51 Named Users

Basic: $29.00
per month per user (5 user minimum)
Select: $34.00
per month per user (5 user minimum)
Enterprise: $39.00
per month per user

Offerings

Pricing Offerings
Devolutions Hub	IT Glue
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$545 one-time fee

Additional Details

Devolutions Hub pricing is based on the number of users and the specific features required. Plans are structured to make it scalable and adaptable to various environments.

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More Pricing Information

Community Pulse
	Devolutions Hub	IT Glue
Considered Both Products	Devolutions Hub Verified User Anonymous Chose Devolutions Hub Thycotic Secret Server (now rebranded to Delinea Secret Server) never worked well or on a reliable basis. The interface was confusing and not responsive. Fortunately, Devolutions Password Hub is the opposite of all of those things. Incentivized Helpful?	IT Glue JH Jeremy Herman Engineer Chose IT Glue IT Glue is better than any Wiki site we have used. Integrating the Wiki sites with our IT information is too difficult, and they will not easily show statistics from the servers we service. IT Glue will integrate easily with things like Auvik and Lion Guar,d which is why we … Incentivized Helpful? Verified User Anonymous Chose IT Glue Confluence was really cool but would require a lot of work to reach the same feature-set IT Glue provides off the shelf. Incentivized Helpful? Joel LaRusic Founder Chose IT Glue We used simply OneNote before IT Glue and still keep basic info in there. [I believe] it was not great for sharing outside the company but worked very well to share securely with staff. RoboForm can be used to share info to your clients, such as passwords and configuration … Incentivized Helpful? Verified User Anonymous Chose IT Glue Currently, we are evaluating using Sharepoint instead of IT Glue as documents and items are searchable within the document instead of by title. We feel that by only searching by title and the type it hinders the speed at which information can be found easily. Incentivized Helpful? Verified User Anonymous Chose IT Glue The documentation is much better than Passportal but the password management does not work quite as well. Overall, it's the clear leader currently. Incentivized Helpful? Russ Taylor Network Engineer Chose IT Glue Although it doesn't show up in the search bar here, we've also used BizDox. While all these provide many of the same services, for us, IT Glue just works much better. We can get to the information we need from anywhere, it's well organized, and we get it quickly. But above all … Incentivized Helpful? Verified User Anonymous Chose IT Glue Before IT Glue, we were using office Word documents, spreadsheets, and OneNote for storing client documentation - it was a mess. Since moving to IT Glue all of our documentation is in one place, more organized and easily accessible. The initial input of information was long and … Incentivized Helpful? Matthew Ingram Owner Chose IT Glue This seemed like a cool product. You run these PowerShell scripts that you run on the client computer that updated in IT portal. It worked good at first but then it would mysteriously double the computer in IT Portal. If I don't catch it, it will triple and grow and grow. Later … Incentivized Helpful? Sam Kemp Enterprise Architect Chose IT Glue We tried Confluence but it had such a steep learning curve not only for the installer but for everyone involved. It didn't go very far and everyone got fed up with it quickly. I know confluence can do a ton of things but when you don't have dedicated people to implement you … Incentivized Helpful? Verified User Anonymous Chose IT Glue IT Glue is much easier and cleaner to use than Confluence. It has a lot more functionality being able to sync across other pieces of software we use, such as ConnectWise Manage and ConnectWise Automate. Alerting to our Slack channel helps in some situations as well. A lot more … Incentivized Helpful? Dale Bradford Network Administrator Chose IT Glue This is no joke, when demoed IT Glue at a convention, and then set a call for the rest of the team to look at it, and it was so intuitive and easy to access data, that we signed, without looking at other software.. Prior to ITGlue all data was in our RMM software. Incentivized Helpful? Leonard Johnson Technical Support Chose IT Glue Spiceworks is a free tool to use if you're in MSP. The community is fantastic, but it lacked in certain features. The amount of information I can put into IT Glue is leagues ahead of Spiceworks. You also have to have supplementary software to reach the wealth of information … Incentivized Helpful? William Pote CEO Chose IT Glue We used SharePoint for quite a while and then moved to IT Glue. Then IT Boost came out, and I wanted to like it but it was super flakey and had some security issues. Overall IT Glue has kind of a sucky sales department, but otherwise, it's a solid product that I would recommend … Incentivized Helpful? Rob Rotundo Service Manager Chose IT Glue We used Bright Gauge a long time ago. At the time, we didn't have enough process and procedure in place to truly evaluate it, so we're currently going through an evaluation of Bright Gauge again now and we'll decide what works better. I don't think we're losing IT Glue … Incentivized Helpful? Derek Schroeder Service Manager Chose IT Glue This is the only true "documentation only" product I have used, but it is the industry standard. Incentivized Helpful? Alissa Levanway Purchasing Agent Chose IT Glue Couldn't choose Wikipedia but IT Glue definitely has more options for saving content. It's user friendly and is straightforward. There are several editing tools that come in handy when writing up procedural documentation and I found Wiki to be more difficult to use. You'd have … Incentivized Helpful? Jennifer Henney Systems Analyst Chose IT Glue SharePoint requires specialized training, Confluence isn't MSP-specific, and ITBoost is new and not yet proven. IT Glue's integration with the rest of our toolset was what sold it for us. Incentivized Helpful? Wil Buchanan President Chose IT Glue ITG was created specifically for IT providers and had the integrations that we need for our PSA tool. Confluence is an amazing platform and may end up being our next move. Incentivized Helpful? Benjamin Kaeding Network Engineer Chose IT Glue BackpackIT Incentivized Helpful? Ian Hansen IT Service Director Chose IT Glue We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, … Incentivized Helpful?

Best Alternatives
	Devolutions Hub	IT Glue
Small Businesses	RoboForm Score 9.9 out of 10	Square 9 Softworks Score 9.1 out of 10
Medium-sized Companies	1Password Score 9.5 out of 10	MSB Docs Score 9.4 out of 10
Enterprises	KeePass Score 8.7 out of 10	M‑Files Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Devolutions Hub	IT Glue
Likelihood to Recommend	6.8 (0 ratings)	8.1 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.0 (0 ratings)
Usability	- (0 ratings)	9.5 (0 ratings)
Performance	- (0 ratings)	8.9 (0 ratings)
Support Rating	- (0 ratings)	8.0 (0 ratings)
Ease of integration	- (0 ratings)	7.5 (0 ratings)

User Testimonials
	Devolutions Hub	IT Glue
Likelihood to Recommend	Devolutions Password Hub is especially perfect in combination with another Devolutions product called Remote Desktop Manager, to manage all kinds of remote connections. These remote connections are able to use the stored information in the Password Hub vaults, making it a single place to change credentials, and Remote Desktop Manager will use the changed credentials. Devolutions Password Hub can also be used as a single product, which is still absolutely great, but the true power lies in the integration with other Devolution products. Ron van Elteren Senior SRE Cloud Engineer Read full review	IT Glue is well suited to any size managed service provider that requires a secure central knowledge base. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze. Incentivized Shaun Joubert Field Support Engineer Read full review
Pros	Securely stores users' passwords Is a stable, reliable platform Customer support is responsive to feedback Verified User Anonymous Read full review	Flexible Assets are custom questions or forms that you get to create to keep the kind of documentation that you want. Our team has done this, and have developed a comprehensive system in our documentation that is better than anything we've ever had. Tagging. This feature is so helpful when interlinking related items in the documentation system. IT Glue makes it so easy to tag other configurations, including printers, firewalls, phones, etc. Public sharing of knowledge base articles. Often our clients need to know how to do something. We can add pictures, step-by-step walkthroughs that save us and them a ton of time. iFrame embedding. There's some flexibility to the web pages that have been helpful for putting other things, such as Cognito Forms in. Incentivized Ian Hansen IT Service Director Read full review
Cons	Overall, it works well as is Verified User Anonymous Read full review	So far we have enjoyed the functionality of ITG with one exception: The search feature is severely lacking. We have thousands of articles in this knowledge base but the search window is about 1" wide and only shows the first few words of each article. Within our system, those first few words are often the same "SYSTEMS: How-To...". If we are searching for a system, we will have no alternative but to manually try to find this document by browsing through folders within ITG. Unfortunately ITG has not responded to a flurry of enhancement requests around this feature, that go back quite a while. The functionality that would make this a killer app for us would be a dedicated search page that displayed results like a Google search page. Ability to export all client documentation if the client moves to another provider. Incentivized Wil Buchanan President Read full review
Likelihood to Renew	No answers on this topic	Overall IT Glue meets every need that we need it to. IT is easy to use and convenient and we have not had very many issues with it since the inception. I would easily recommend it to anyone who needs this software. Incentivized JS Joseph Shaffer Owner Read full review
Usability	No answers on this topic	The interface is excellent and very easy to use. As long as the text you input into the system can be easily read, you will have no problem finding it with all the different categories offered. Sometimes, the slider on the right can blend in with dark backgrounds, making it hard to see. Incentivized JH Jeremy Herman Engineer Read full review
Performance	No answers on this topic	Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down. Incentivized Dale Bradford Network Administrator Read full review
Support Rating	No answers on this topic	No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.) Incentivized Verified User Anonymous Read full review
Alternatives Considered	Thycotic Secret Server (now rebranded to Delinea Secret Server) never worked well or on a reliable basis. The interface was confusing and not responsive. Fortunately, Devolutions Password Hub is the opposite of all of those things. Verified User Anonymous Read full review	Currently, we are evaluating using Sharepoint instead of IT Glue as documents and items are searchable within the document instead of by title. We feel that by only searching by title and the type it hinders the speed at which information can be found easily. Incentivized Verified User Anonymous Read full review
Return on Investment	Password managers in general can leave a company feeling "overly" secure. Verified User Anonymous Read full review	We've had a number of false starts on getting all of our clients' assets documented. The culture shift just has not happened yet and there is a general lack of trust in the data. It's nice to not have to go hunting for information about client assets anymore. We can be much more productive this way. Incentivized Jennifer Henney Systems Analyst Read full review
ScreenShots	Devolutions Hub Screenshots	IT Glue Screenshots