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Remote Desktop Manager vs. HelpWire

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Remote Desktop Manager

    Score9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

    $20

    per month per user

    HelpWire

    Score9.4 out of 10
    N/AHelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client…

    $0

    (for 1 remote connection at a time)

    Pricing
    Remote Desktop ManagerHelpWire
    Editions & Modules
    Team Remote Access Management
    $20
    per month per user
    Starter
    $25
    per month per user, up to 5 users
    Team Remote Connection Management
    $30
    per month per user
    Team Privileged Access Management
    $50
    per month per user
    Enterprise
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Platinum
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    No answers on this topic
    Offerings
    Pricing Offerings
    Remote Desktop ManagerHelpWire
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—The product is free of charge, no Ads, no extra fees
    More Pricing Information
    Features
    Remote Desktop ManagerHelpWire
    Remote Administration
    Comparison of Remote Administration features of Remote Desktop Manager and HelpWire
    Feature
    Remote Desktop Manager
    9.3
    47 Ratings
    HelpWire
    8.2
    6 Ratings
    Screen sharing10.024 Ratings00 Ratings
    File transfer9.731 Ratings8.76 Ratings
    Instant message9.01 Ratings7.76 Ratings
    Secure remote access with Smart Card authentication10.017 Ratings00 Ratings
    Access to sleeping/powered-off computers8.75 Ratings00 Ratings
    Over-the-Internet remote session8.841 Ratings00 Ratings
    Initiate remote control from mobile10.023 Ratings00 Ratings
    Remote management of servers & workstations10.045 Ratings00 Ratings
    Remote Active Directory® management9.320 Ratings00 Ratings
    Centralized management dashboard8.838 Ratings00 Ratings
    Session record7.019 Ratings00 Ratings
    Annotations10.026 Ratings00 Ratings
    Monitoring and Alerts9.015 Ratings00 Ratings
    Multi-platform remote control9.337 Ratings00 Ratings
    Security
    Comparison of Security features of Remote Desktop Manager and HelpWire
    Feature
    Remote Desktop Manager
    -
    Ratings
    HelpWire
    10.0
    4 Ratings
    Role-based user permissions00 Ratings10.04 Ratings
    Remote Access
    Comparison of Remote Access features of Remote Desktop Manager and HelpWire
    Feature
    Remote Desktop Manager
    -
    Ratings
    HelpWire
    9.3
    6 Ratings
    Attended device access00 Ratings10.06 Ratings
    Virtual device access00 Ratings10.03 Ratings
    Multiple-display support00 Ratings9.26 Ratings
    Multiple concurrent sessions00 Ratings8.23 Ratings
    User Ratings
    Remote Desktop ManagerHelpWire
    Likelihood to Recommend
    9.6
    (47 ratings)
    9.4
    (6 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    10.0
    (5 ratings)
    9.5
    (4 ratings)
    Support Rating
    9.0
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)