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Remote Desktop Manager vs. MSP360 Connect

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Remote Desktop Manager

    Score9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

    $20

    per month per user

    MSP360 Connect

    N/AN/AMSP360 Connect (formerly Remote Desktop) MSP360 Connect is a remote desktop solution designed for MSPs and IT teams. It allows users to access and control Windows computers from any system, as well as oversee and manage all remote connections in a single web console.

    $89.99

    per year

    Pricing
    Remote Desktop ManagerMSP360 Connect
    Editions & Modules
    Team Remote Access Management
    $20
    per month per user
    Starter
    $25
    per month per user, up to 5 users
    Team Remote Connection Management
    $30
    per month per user
    Team Privileged Access Management
    $50
    per month per user
    Enterprise
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Platinum
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    No answers on this topic
    Offerings
    Pricing Offerings
    Remote Desktop ManagerMSP360 Connect
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—The price depends on the selected edition – Free Connect, Standalone Connect or Managed Connect.
    More Pricing Information
    Community Pulse
    Remote Desktop ManagerMSP360 Connect
    Considered Both Products
    Devolutions
    Chose Remote Desktop Manager
    Less functionality and to high a learning curve for those that were used to Remote Desktop Manager in the first place
    Incentivized
    Chose Remote Desktop Manager
    Managing by IP Address or Hostname.
    Accessing devices secured by Security protocol as SSH and HTTPS.
    managing more than device with ease.
    Incentivized
    Chose Remote Desktop Manager
    VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again.
    Incentivized
    Chose Remote Desktop Manager
    Far superior product than RDCMan.
    Incentivized
    Chose Remote Desktop Manager
    From a multi-user perspective, we felt Remote Desktop Manager outperformed mRemoteNG and RDCMan as both of those tools required we copy/share their datafiles to keep everyone up to date.
    Incentivized
    MSP360
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Remote Desktop ManagerMSP360 Connect
    Remote Administration
    Comparison of Remote Administration features of Remote Desktop Manager and MSP360 Connect
    Feature
    Remote Desktop Manager
    9.3
    47 Ratings
    MSP360 Connect
    -
    Ratings
    Screen sharing10.024 Ratings00 Ratings
    File transfer9.731 Ratings00 Ratings
    Instant message9.01 Ratings00 Ratings
    Secure remote access with Smart Card authentication10.017 Ratings00 Ratings
    Access to sleeping/powered-off computers8.75 Ratings00 Ratings
    Over-the-Internet remote session8.841 Ratings00 Ratings
    Initiate remote control from mobile10.023 Ratings00 Ratings
    Remote management of servers & workstations10.045 Ratings00 Ratings
    Remote Active Directory® management9.320 Ratings00 Ratings
    Centralized management dashboard8.838 Ratings00 Ratings
    Session record7.019 Ratings00 Ratings
    Annotations10.026 Ratings00 Ratings
    Monitoring and Alerts9.015 Ratings00 Ratings
    Multi-platform remote control9.337 Ratings00 Ratings
    User Ratings
    Remote Desktop ManagerMSP360 Connect
    Likelihood to Recommend
    9.6
    (47 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)