TrustRadius

Remote Desktop Manager vs. SecureLink Customer Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Remote Desktop Manager
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
$20
per month per user
SecureLink Customer Connect
Score 9.0 out of 10
N/A
SecureLink Customer Connect is a remote access platform built for technology vendors and service providers that provides a secure and enterprise-grade remote access connection into customer networks. With Customer Connect, vendors can meet their customers' security requirements for control over and visibility into remote access connections, with granular access controls and audit trails. With its enterprise-grade access that supports all connectivity protocols and controls that meet…N/A
Pricing
Remote Desktop ManagerSecureLink Customer Connect
Editions & Modules
Team Remote Access Management
$20
per month per user
Starter
$25
per month per user, up to 5 users
Team Remote Connection Management
$30
per month per user
Team Privileged Access Management
$50
per month per user
Enterprise
Contact Sales
Unlimited Users, Multiple Sites, Worldwide
Platinum
Contact Sales
Unlimited Users, Multiple Sites, Worldwide
No answers on this topic
Offerings
Pricing Offerings
Remote Desktop ManagerSecureLink Customer Connect
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Remote Desktop ManagerSecureLink Customer Connect
Considered Both Products
Remote Desktop Manager
Verified User
Anonymous
Chose Remote Desktop Manager
Less functionality and to high a learning curve for those that were used to Remote Desktop Manager in the first place
Verified User
Anonymous
Chose Remote Desktop Manager
Can management all server in one app, the app is very easy to use, it secures
Verified User
Anonymous
Chose Remote Desktop Manager
I use MobaXterm, while it has remote connections I still prefer Remote Desktop Manager. MobaXterm is excellent for administering SSH devices.
Verified User
Anonymous
Chose Remote Desktop Manager
Managing by IP Address or Hostname.
Accessing devices secured by Security protocol as SSH and HTTPS.
managing more than device with ease.
Verified User
Anonymous
Chose Remote Desktop Manager
VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again.
Verified User
Anonymous
Chose Remote Desktop Manager
Far superior product than RDCMan.
Verified User
Anonymous
Chose Remote Desktop Manager
From a multi-user perspective, we felt Remote Desktop Manager outperformed mRemoteNG and RDCMan as both of those tools required we copy/share their datafiles to keep everyone up to date.
Verified User
Anonymous
Chose Remote Desktop Manager
Being a mostly Microsoft shop, RDCMan is the standard method of connecting and managing Windows servers. It knows its job and does it well. It's rare that I experience problems with the app. Unfortunately, I can't say the same about Devolutions' product. Devolutions' Remote …
Verified User
Anonymous
Chose Remote Desktop Manager
I got a free trial of Remote Desktop Manager and have been hooked ever since. I won't go back now.
Mick Verbunt | TrustRadius Reviewer
Mick Verbunt
System Engineer
Chose Remote Desktop Manager
We used to use Royal TS but it didn't have all the features we were looking for
Nick Von Ogden | TrustRadius Reviewer
Nick Von Ogden
Lead Systems Engineer
Chose Remote Desktop Manager
  1. The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
  2. The extensions, add-ons, and features of RDM. You simply can do a lot more.
  3. Automation - …
Verified User
Anonymous
Chose Remote Desktop Manager
RDCMan is the only other similar tool I've used (outside of Windows Remote Desktop Connection). Remote Desktop Manager is more stable, easy to use, and has many, many more features than RDCMan. RDSMan feels very outdated compared to Remote Desktop Manager, and I could never …
Emeka Obinnwa | TrustRadius Reviewer
Emeka Obinnwa
Web Administrator
Chose Remote Desktop Manager
Alternatives to Remote Desktop Manager are one on one physical contact, i.e., onsite service delivery.
Verified User
Anonymous
Chose Remote Desktop Manager
When it comes to competition, none come close purely because I can do everything I need to in just the one application, whereas before I discovered Devolution's Remote Desktop Manager I'd have to use several.
Chris Reddy | TrustRadius Reviewer
Chris Reddy
Regional IT Manager
Chose Remote Desktop Manager
Remote Desktop Manager was the best product and most useful when compared to the others we used/tested. There are so many more features available within the product, as well as a low entry point from a cost perspective. None of the other products met our needs fully.
JR
Jon Ralph
IT Net Tech 6
Chose Remote Desktop Manager
Remote Desktop Manager does everything that LogMeIn does and much more. It accesses more systems than LogMeIn can and it cost way less than LogMeIn does. It is a win-win situation. Logmein does the connecting from the web but sometimes you don't want that overhead because you …
Verified User
Anonymous
Chose Remote Desktop Manager
They don't even compare. Nothing really compares. RDM is pretty amazing.
Simon David Williams | TrustRadius Reviewer
Simon David Williams
Professionnel du tableau blanc TI/ Professional Whiteboarder in IT
Chose Remote Desktop Manager
We chose Remote Desktop Manager because it is a full solution to run multiple endpoints in different technology
Robin Morris | TrustRadius Reviewer
Robin Morris
Systems Administrator
Chose Remote Desktop Manager
Ease of use, GUI is user-friendly, and ability to link external credential repository.
Charles Eichelberger | TrustRadius Reviewer
Charles Eichelberger
Network Consulting Engineer
Chose Remote Desktop Manager
Selected Remote Desktop Manager for the saved VPN capabilities as I use multiple VPN clients and passwords.
SecureLink Customer Connect

No answer on this topic

Features
Remote Desktop ManagerSecureLink Customer Connect
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Remote Desktop Manager
9.3
Ratings
14% above category average
SecureLink Customer Connect
-
Ratings
Screen sharing10.00 Ratings00 Ratings
File transfer9.60 Ratings00 Ratings
Instant message9.00 Ratings00 Ratings
Secure remote access with Smart Card authentication10.00 Ratings00 Ratings
Access to sleeping/powered-off computers8.70 Ratings00 Ratings
Over-the-Internet remote session8.80 Ratings00 Ratings
Initiate remote control from mobile10.00 Ratings00 Ratings
Remote management of servers & workstations10.00 Ratings00 Ratings
Remote Active Directory® management9.40 Ratings00 Ratings
Centralized management dashboard8.80 Ratings00 Ratings
Session record7.00 Ratings00 Ratings
Annotations10.00 Ratings00 Ratings
Monitoring and Alerts9.00 Ratings00 Ratings
Multi-platform remote control9.40 Ratings00 Ratings
Best Alternatives
Remote Desktop ManagerSecureLink Customer Connect
Small Businesses
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Medium-sized Companies
BeyondTrust Privileged Remote Access
BeyondTrust Privileged Remote Access
Score 8.8 out of 10
Action1
Action1
Score 9.5 out of 10
Enterprises
BeyondTrust Privileged Remote Access
BeyondTrust Privileged Remote Access
Score 8.8 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Remote Desktop ManagerSecureLink Customer Connect
Likelihood to Recommend
9.6
(0 ratings)
-
(0 ratings)
Likelihood to Renew
9.1
(0 ratings)
-
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
Implementation Rating
9.1
(0 ratings)
-
(0 ratings)
User Testimonials
Remote Desktop ManagerSecureLink Customer Connect
Likelihood to Recommend
Well suited for employees (IT folks) that need to connect to multiple servers frequently and switch between those servers. in particular if not all are in the same domain or use the same OS (Windows/Linux, etc.) Less appropriate for users that only connect to a single remote device in particular if that is less frequent. The standard RDP solution is more than adequate for those users
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
Emeka Obinnwa | TrustRadius Reviewer
Emeka Obinnwa
Web Administrator
Read full review
No answers on this topic
Cons
  • Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
  • Would be great if it could also connect to serverless SQL instances like Azure SQL
  • If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works
NB
Nicholas Branfield
Senior Software Engineer
Read full review
No answers on this topic
Likelihood to Renew
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Ben Liebowitz | TrustRadius Reviewer
Ben Liebowitz
Sr. Systems Engineer
Read full review
No answers on this topic
Usability
The software is easy to use and intuitive for a team that already works with Cloud or Infrastructure, and it is easy to adapt for teams that use it. (TR) O software é fácil de usar e intuitivo para uma equipe que já trabalha com Nuvem ou Infraestrutura, e é fácil de adaptar para equipes que o utilizam.
WA
Warlei Assis
DevOps Analyst
Read full review
No answers on this topic
Support Rating
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
Verified User
Anonymous
Read full review
No answers on this topic
Implementation Rating
The implementation was completely successful. We had no issues!
Ben Liebowitz | TrustRadius Reviewer
Ben Liebowitz
Sr. Systems Engineer
Read full review
No answers on this topic
Alternatives Considered
I could detail what each one does, better or worst than Remote Desktop Manager, but the main thing is, RDM (Remote Desktop Manager) does everything other tools do, faster and more integrated than others. And still saves credentials that could be used by one or more connections, in a better way than other tools.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
  • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
Stian Simonsen | TrustRadius Reviewer
Stian Simonsen
Project engineer
Read full review
No answers on this topic
ScreenShots

Remote Desktop Manager Screenshots

Screenshot of the interface to manage remote connections.Screenshot of where entries can be customized.Screenshot of the interface for password analysis and policy enforcement.Screenshot of a user working with multiple connections at the same time.Screenshot of auditable activity, with customizable reports and logs.