DevRev vs. Jira Service Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 DevRev | Score8.9 out of 10 | N/A | DevRev is a platform for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. The vendor states its mission is to bring end users, support engineers, product managers, and developers together to create a company-wide culture of product and customer-centricity. | $9.99 per month per user |
 Jira Service Management | Score7.9 out of 10 | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| DevRev | Jira Service Management | |
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| Likelihood to Recommend | - | 7.4 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 8.0 |
| Support Rating | - | 9.1 |