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Dialpad Support vs. Maropost Service Cloud

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dialpad Support

    Score9 out of 10
    N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Maropost Service Cloud

    N/AN/AMaropost's Service Cloud is customer service and support software used to engage with customers. Connect with customers in a personalized and timely manner across a range of channels. Users can manage and respond to customers from one unified platform, and offer a customized experience across customer service, sales, product and other teams. The platform supports conversational customer support on a website, email, social media and other platforms.

    $53

    per month 500 users & 300 tickets

    Pricing
    Dialpad SupportMaropost Service Cloud
    Editions & Modules
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Essential
    $53
    per month 500 users & 300 tickets
    Professional
    $341
    per month 500 users & 2000 tickets
    Pro Plus
    $809
    per month 500 users & 5000 tickets
    Enterprise
    Custom
    500 users and custom ticket volume
    Offerings
    Pricing Offerings
    Dialpad SupportMaropost Service Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Dialpad SupportMaropost Service Cloud
    Contact Center Software
    Comparison of Contact Center Software features of Dialpad Support and Maropost Service Cloud
    Feature
    Dialpad Support
    8.2
    34 Ratings
    Maropost Service Cloud
    -
    Ratings
    Agent dashboard8.534 Ratings00 Ratings
    Validate callers8.632 Ratings00 Ratings
    Outbound response8.932 Ratings00 Ratings
    Call forwarding8.933 Ratings00 Ratings
    Click-to-call (CTC)8.531 Ratings00 Ratings
    Warm transfer8.030 Ratings00 Ratings
    Predictive dialing7.223 Ratings00 Ratings
    Interactive voice response8.228 Ratings00 Ratings
    REST APIs7.115 Ratings00 Ratings
    Call scripts8.025 Ratings00 Ratings
    Call tracking8.030 Ratings00 Ratings
    Multichannel integration8.322 Ratings00 Ratings
    CRM software integration8.422 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Dialpad Support and Maropost Service Cloud
    Feature
    Dialpad Support
    8.4
    34 Ratings
    Maropost Service Cloud
    -
    Ratings
    Inbound call routing7.933 Ratings00 Ratings
    Omnichannel inbound routing8.417 Ratings00 Ratings
    Recording8.632 Ratings00 Ratings
    Quality management8.628 Ratings00 Ratings
    Call analytics8.632 Ratings00 Ratings
    Historical reporting8.631 Ratings00 Ratings
    Live reporting8.929 Ratings00 Ratings
    Customer surveys7.415 Ratings00 Ratings
    Customer interaction analytics8.321 Ratings00 Ratings
    User Ratings
    Dialpad SupportMaropost Service Cloud
    Likelihood to Recommend
    8.7
    (35 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (15 ratings)
    -
    (0 ratings)