| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Dialpad Support | Score9 out of 10 | N/A | Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history. | $80 per month per user |
 Nextiva Contact Center | Score9.7 out of 10 | N/A | Nextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs. | $129 per month per user |
| Dialpad Support | Nextiva Contact Center | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| Dialpad Support | Nextiva Contact Center | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Nextiva Contact Center Nextiva Contact Center had all of the features we needed at a very affordable price. Dialpad had the needed features, but they were locked on a super expensive tier. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Dialpad Support | Nextiva Contact Center | |||||||||||||||||||||||||||||||||||||||||||
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| Workforce Optimization (WFO) |
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| Dialpad Support | Nextiva Contact Center | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 9.7 |
| Likelihood to Renew | 9.1 | 9.7 |
| Usability | 8.2 | 8.6 |
| Support Rating | - | 8.0 |
