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Dialpad Support vs. Sprinklr Service

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Dialpad Support

74 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dialpad Support

    Score9 out of 10
    		N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    Dialpad SupportSprinklr Service
    Editions & Modules
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    Dialpad SupportSprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    Dialpad SupportSprinklr Service
    Contact Center Software
    Comparison of Contact Center Software features of Dialpad Support and Sprinklr Service
    Feature
    Dialpad Support
    8.2
    34 Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard8.534 Ratings8.02 Ratings
    Validate callers8.632 Ratings6.02 Ratings
    Outbound response8.932 Ratings6.02 Ratings
    Call forwarding8.833 Ratings7.02 Ratings
    Click-to-call (CTC)8.531 Ratings8.01 Ratings
    Warm transfer8.030 Ratings8.02 Ratings
    Predictive dialing7.223 Ratings5.02 Ratings
    Interactive voice response8.228 Ratings8.02 Ratings
    REST APIs7.115 Ratings8.02 Ratings
    Call scripts8.025 Ratings7.02 Ratings
    Call tracking8.030 Ratings7.02 Ratings
    Multichannel integration8.322 Ratings8.02 Ratings
    CRM software integration8.422 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Dialpad Support and Sprinklr Service
    Feature
    Dialpad Support
    8.4
    34 Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing7.933 Ratings7.02 Ratings
    Omnichannel inbound routing8.417 Ratings10.01 Ratings
    Recording8.632 Ratings7.02 Ratings
    Quality management8.628 Ratings7.02 Ratings
    Call analytics8.632 Ratings8.02 Ratings
    Historical reporting8.631 Ratings10.01 Ratings
    Live reporting8.929 Ratings8.02 Ratings
    Customer surveys7.415 Ratings8.02 Ratings
    Customer interaction analytics8.321 Ratings8.02 Ratings
    User Ratings
    Dialpad SupportSprinklr Service
    Likelihood to Recommend
    8.7
    (35 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    7.5
    (7 ratings)
    Usability
    8.3
    (15 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)