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Dialpad Support vs. Zoho Voice

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Dialpad Support

74 Reviews and Ratings

Zoho Voice

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dialpad Support

    Score9 out of 10
    		N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Zoho Voice

    Score9 out of 10
    		N/AZoho's cloud-based contact center. It supports the hybrid workforce that enables agents to work smarter, faster, and more collaboratively by leveraging integrations with CRM, Desk, Bigin, ManageEngine ServiceDesk Plus to deliver optimal customer success.

    $39

    per month per user

    Pricing
    Dialpad SupportZoho Voice
    Editions & Modules
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Enterprise Telephony - Basic
    $39
    per month per user
    Enterprise Telephony - Standard
    $59
    per month per admin & 10 Telephony agents
    Enterprise Telephony - Contact Center
    $79
    per month per admin & 10 Telephony agents
    Business Phone - Team
    $120
    per month up to 10 users
    Business Phone - Office
    $360
    per month up to 30 users
    Business Phone - Corporate
    $1200
    per month up to 100 users
    Offerings
    Pricing Offerings
    Dialpad SupportZoho Voice
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Call charges apply for Telephony plans. Discount available for annual pricing. Add-ons available include Call Monitoring, Power Dialer, and Queue Performance Metrics each available for $10 per month, per user. Pay per use voice plans also available.
    More Pricing Information
    Features
    Dialpad SupportZoho Voice
    Contact Center Software
    Comparison of Contact Center Software features of Dialpad Support and Zoho Voice
    Feature
    Dialpad Support
    8.2
    34 Ratings
    Zoho Voice
    -
    Ratings
    Agent dashboard8.534 Ratings00 Ratings
    Validate callers8.632 Ratings00 Ratings
    Outbound response8.932 Ratings00 Ratings
    Call forwarding8.933 Ratings00 Ratings
    Click-to-call (CTC)8.531 Ratings00 Ratings
    Warm transfer8.030 Ratings00 Ratings
    Predictive dialing7.223 Ratings00 Ratings
    Interactive voice response8.228 Ratings00 Ratings
    REST APIs7.115 Ratings00 Ratings
    Call scripts8.025 Ratings00 Ratings
    Call tracking8.030 Ratings00 Ratings
    Multichannel integration8.322 Ratings00 Ratings
    CRM software integration8.422 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Dialpad Support and Zoho Voice
    Feature
    Dialpad Support
    8.4
    34 Ratings
    Zoho Voice
    -
    Ratings
    Inbound call routing7.933 Ratings00 Ratings
    Omnichannel inbound routing8.417 Ratings00 Ratings
    Recording8.632 Ratings00 Ratings
    Quality management8.628 Ratings00 Ratings
    Call analytics8.632 Ratings00 Ratings
    Historical reporting8.631 Ratings00 Ratings
    Live reporting8.929 Ratings00 Ratings
    Customer surveys7.415 Ratings00 Ratings
    Customer interaction analytics8.321 Ratings00 Ratings
    User Ratings
    Dialpad SupportZoho Voice
    Likelihood to Recommend
    8.7
    (35 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (15 ratings)
    -
    (0 ratings)