TrustRadius

DialSource vs. InGenius

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DialSource
Score 10.0 out of 10
N/A
DialSource helps customer-facing teams have better conversations. DialSource is an enterprise software company that provides software to businesses to make, receive and manage customer-facing communications. DialSource’s applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while…N/A
InGenius
Score 6.8 out of 10
N/A
Computer telephony integration to fuel efficiencyN/A
Pricing
DialSourceInGenius
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DialSourceInGenius
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact us to learn more and review pricing options for your organization.—
More Pricing Information
Community Pulse
DialSourceInGenius
User Ratings
DialSourceInGenius
Likelihood to Recommend
9.6
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
DialSourceInGenius
Likelihood to Recommend
A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software.
Andres Pirela Loyo | TrustRadius Reviewer
Andres Pirela Loyo
Director of Residential Sales
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No answers on this topic
Pros
  • Helps with dialing pre-set client lists.
  • Helps create a clear handoff between team members due to automated profile documentation.
Mark Coffman | TrustRadius Reviewer
Mark Coffman
Senior Mortgage Loan Officer
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No answers on this topic
Cons
  • I would like to see the inclusion of being able to not only record the call, but the transcript of the call, to have more control.
  • Integrations with social networks and other channels would be very important to not depend on other software.
  • It is not as intuitive and easy to use at first as I would like so that all employees can quickly start using it.
Andres Pirela Loyo | TrustRadius Reviewer
Andres Pirela Loyo
Director of Residential Sales
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No answers on this topic
Support Rating
If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
Mark Coffman | TrustRadius Reviewer
Mark Coffman
Senior Mortgage Loan Officer
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No answers on this topic
Alternatives Considered
DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Rob Morris | TrustRadius Reviewer
Rob Morris
Director of Inside Sales
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No answers on this topic
Return on Investment
  • Thanks to DialSource we have been able to improve the performance of our employees and serve more customers in less time. The staff has learned to efficiently use all channels of communication with customers and provide them with timely responses to their requests.
Cilia Flores | TrustRadius Reviewer
Cilia Flores
Head of Community
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No answers on this topic
ScreenShots

DialSource Screenshots

Screenshot of Increase your outbound team’s speed to lead from hours to seconds. Use pre-recorded voicemails to gain back days of wasted time and leverage call recording and compliance features to coach your team and promote best practices.Screenshot of Route incoming calls to the right agent every time with Automatic Call Distributor (ACD). Ensure your teams never miss a call or voicemail, no matter where they are.Screenshot of Leverage the full power of Salesforce and Microsoft Dynamics by connecting into your existing automation. Drive custom workflow automation through a simplified interface and display different dispositions based on the user role, team, or stage of engagement.Screenshot of Monitor inbound call flow, routing, and agent availability in real-time. Manage agents and call queues across call centers and inbound teams from a single dashboard. Increase coaching capacity by leveraging call data and stereo recordings with third-party applications to track and analyze performance.Screenshot of Connect calls to outcomes and improve your data. Our custom reports are native to the CRM, so call analytics, and agent performance are all available in the reporting tools you already know. Never miss a sales activity.Screenshot of Our network of tier one carriers ensures that you will have reliable call quality across every agent. Maintain your current dial tone provider and avoid the upheaval of changing business phone systems. Our team of telephony engineers control our carrier network and can optimize call routing to remove latency and reroute calls if any carrier is experiencing an outage. We give your team a CTI solution they can trust.