DigitalChalk, by Sciolytix vs. Litmos

As I've stated, the best scenario for an organization to use DigitalChalk is in a highly structured course delivery format where information does not change often, where the course doesn't need any hands-on facilitating, and the outcomes can be automatically assessed. For certificate courses, DigitalChalk has everything the organization needs to implement their courses and certificate delivery.

Incentivized

Litmos is greatly suited for delivering courses that have a timeline or where the content needs to be consumed in its entirety, and for tracking and validating the completion of that content by users. It is well suited for microlearning and quick and effective course creation and learner testing. Litmos is less suited for creating courses where pages are linked together or for quick reference content which might be better served by a knowledge base.

Incentivized

• While I used the platform, it improved its integrations with PowerPoint, making it easy to convert slides to the DigitalChalk format.
• The editing layers for audio underneath the slides is very user-friendly and easy to use.
• While we didn't use the quiz randomization, I liked how there was a structure built to it so that those who had more robust usage situations than ours would be able to improve engagement and assess learning at a higher level.

Incentivized

• Litmos is simple and straightforward for learners to use
• Litmos' look and feel are highly customizable through javascript and stylesheets
• Litmos' API is fairly easy to use and complete
• Litmos makes launching and deploying training in the field and the office easy and quick

Incentivized

• The administration of Digital Chalk is very easy. The function I think may be missing is an easy way to add revisions and assign them to the students who need them. For example, when you update a piece of a course it would have an indication that it is version xxx and would ask who would like to assign it to - everyone who has taken it before or just new students.
• It would nice to have the system recognize when a student has already completed an element of a course that may be used in another course. For example, if video A is part of courses 1 and 2, and the student already watched it in course 1, it would ask the administrator if they should get automated credit for it in course 2, as well.

Incentivized

• I generally feel that any challenges I experience are due to the vast flexibility the platform has. My gut tells me that my minor issues are actually a result of certain functionality needing to be there to meet the needs of other customers, and it's not Litmos' fault that my specific workflow doesn't fit exactly into their functionality. It's a matter of me determining how I can update my workflow to fit the feature set.

Incentivized

For what we need in the very near future, Litmos does not offer us the required capability. Ideally, we are looking for an integrated LMS, coaching, mobile support and content creation platform. Litmos may have the LMS part covered but there are other platforms that do this better along with providing an integrated all-in-one service or at the very least support API integration with other vendors to meet our requirements.

Incentivized

It's overall pretty straightforward to use — both for admins/creators and learners.

• Teams really give a great ability to decentralize management.
• Great content creation tools
• Integrated live sessions

A few wonky workflows persist, though:

• Reporting has some limitations (e.g., 30 day limit, ugh)
• Search is rough and we get reports that content can be difficult to find
• More granular admin/editing permissions would help

Incentivized

Not best support for technical problems.

Incentivized

Works great

Incentivized

As I mentioned previously, Digital Chalk's customer support is excellent. I also got a reply back within an hour, and it was usually the same person. So, they were familiar with our needs and how we were using the system. Honestly, most of the time we had to contact their support, it was an issue on the user's side, not in the software. Yet, they still helped identify the issue and consulted on how to fix it.

Incentivized

If I could give it a negative rating I would. Worst support from any program I have had. Everything is back and forth in the support ticket. The one time I tried to chat they could not support the question. Their support page is so full of sections and products I can never find anything I need, even with a customized home page. I was hopeful that once they left SAP support might improve but it has not. I don't even know who my account executive is. Nobody has ever reached out to me. I need someone to guide me through best practices for our company and there is nobody to do that.

Incentivized

It was a good overview of the platform, but of course it was more of a basic overview of how to use the platform. The team provided a good training, but I would of liked a better deep dive into some of the features.

Incentivized

Some of the best online training I've taken from any LMS platform. It was well put together and kept me engaged the entire time. It has a good amount of HR Compliance mixed with soft skills training that the team liked. Overall, it has a robust online suite of training that any company can use.

Incentivized

We have done two implementations. The first wasn't completed by me, but the second was. I had to do a lot of data migration across from the first system into the new instance. This was really time-consuming, and it would have been great to have had an option for someone else to have completed this for us. Learning about the tool has also been up to us, and whilst the content was good, it was also high level and broad, and then getting into the specifics of our setup was really just left to us to complete on our own and have a go. We got there, but probably could have been faster with some additional support from a consultant.

Incentivized

I've worked with Cornerstone, Saba, SuccessFactors, and Blackboard. As an administrator, those systems are a beast to learn and require someone to spend a large portion of their time supporting them. Once you are their customer, their customer support is almost nonexistent. There are so many functions and settings that it's just overwhelming. By contrast, we had Digital Chalk up and running in a week with minimal issues. The administrative side is so much easier and doesn't require hours of involvement. The customer support is the best support I've ever had with any software, even outside of LMSs.

Incentivized

Litmos has been more robust for us in terms of reporting as well as course organization. We also have the ability to use a subsite (another instance of Litmos) for groups outside of our main organization.

Incentivized

Pretty easy to scale this LMS and can be deployed companywide in all departments for us. The team's function allows you build separate teams that can easily be assigned specific courses, so it makes it much easier to deploy

Incentivized

• Digital Chalk allowed us to move the vast majority of our leadership development training online. This allowed our field managers to spend more time on coaching and mentoring than delivering training. Previously, our field managers were having to spend 48-72 hours training, plus travel expenses.
• Many of our learners had prior negative experiences using online training. After switching to Digital Chalk our learning engagement increased over 100%. The vast majority of feedback receive is positive in regards to the software.

Incentivized

• Reduced learning times across the business, therefore lowering the completion payment.
• Improved business wide compliance by over 60%.
• Gave us the ability (via our LMS) to quickly gather reports on key learning requirements.
• It provided the ability to react to any potential issue by quickly sourcing and building a course after identifying a safety issue.

Incentivized