Digivante vs. Sonata Encore

• Reliable user testing team
• Suitable to collaborate with on project work

We've only really made use of the site health check and testing services, so I can't comment on other scenarios/services that Digivante offers at this time. Happy with the service so far.

• The Testing team is very thorough. Bug reports are easy to manage and very clear to understand which makes them easier to resolve.
• Consultancy: Support is there for insight and roadmap guidance.
• Easy to manage customer support portal, with clear a breakdown of issues raised to date, which measures site success by looking at how many 'high' 'medium' issues are resolved with each test over time, you can view this easily via their own analytics suite.

• Timezone issues with us being in US and Digivante HQ being in London. I had to plan testing projects 1-2 days in advance to make sure we hit our target.
• No help for test data creation. We had to do that on site and provide Digivante with test data for their testers.
• Could not reach them on weekends. Had to plan a test cycle latest by Friday noon to get it slotted.

Having previously used Applause, we found the client portal and quick turnaround of Digivante one that suited our business better.

• Found many bugs during exploratory test cycles that could not have been caught by QA team. (no time right now to send the metrics)
• Found many critical and high bugs during regression testing that could have caused business disruption
• Hundreds of testers during cycles for 1 fixed price.