Directly vs. imBee
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Directly | Score6.8 out of 10 | N/A | Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True… | N/A |
 imBee | N/A | N/A | imBee is a collaborative One Team Inbox that consolidates Instant Messaging channels including WhatsApp, Facebook Messenger, Instagram Direct, WeChat, LINE etc., with tools to optimize communication efficiency and improve customer relationships through conversational engagement. Offering business tools and workflow automation, imBee aims to ensure brands scale their businesses and improve internal and external communication. With imBee, enterprises can manage customer communication, sales, and… | $75 per year 3 Accounts |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Directly | imBee | |
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| Likelihood to Recommend | 7.0 | - |