Directly vs. Text Request

Directly

Directly

3 Reviews and Ratings

Text Request

Text Request

11 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Directly	Score 6.8 out of 10	N/A	Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…	N/A
Text Request	Score 9.7 out of 10	N/A	Text Request is a business texting platform built to ignite customer engagement. It is a plug-and-play messaging solutions to everyday communication problems that enables businesses to connect to customers anytime, anywhere. Text Request is designed to scale from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on its API.	$59 per month

Pricing

Directly

Text Request

Editions & Modules

No answers on this topic

Basic: $59
per month
Starter: $139
per month
Corporate: $279
per month
Enterprise: $549
per month
High Volume Tier 1: $850
per month
High Volume Tier 2: $1,400
per month

Offerings

Pricing Offerings
Directly	Text Request
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Directly	Text Request
Considered Both Products	Directly Abhay Ranjan Founder Chose Directly Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive. Incentivized Helpful?	Text Request JA Justin Ambrose DME Coordinator Chose Text Request User friendly great support staff and they have the champion club !!!! Incentivized Helpful? Verified User Anonymous Chose Text Request The other program was very difficult to use, didn’t accept MMS messages and didn’t work with other programs we used. Incentivized Helpful? JoAnn Berg-Lynn Owner/Center Director Chose Text Request The frachise that I own has a partnership with us so I have not looked at other companies. Incentivized Helpful? Stephanie Marie Patient Care Coordinator Chose Text Request Zipwhip was our company's go-to text app for years. There is NOTHING that would compete with Text Request. It was so behind it's time. Besides charging for each word typed, the way we needed to use the application just did not fit our needs. We used Zipwhip for at least 5 years … Incentivized Helpful? Erika Herman Vice Pesident Chose Text Request I use Hatch for my service businesses because they integrate with our CRM tool and Text Request does not. I am NOT a fan - their support is not even half as good as TR but they fill a need that our company has. I like the technology, customer service and ease of use that Text … Incentivized Helpful?

Best Alternatives
	Directly	Text Request
Small Businesses	Front Score 7.2 out of 10	Front Score 7.2 out of 10
Medium-sized Companies	Quadient Inspire Score 8.6 out of 10	Quadient Inspire Score 8.6 out of 10
Enterprises	Quadient Inspire Score 8.6 out of 10	Quadient Inspire Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Directly	Text Request
Likelihood to Recommend	7.0 (0 ratings)	9.3 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.1 (0 ratings)
Usability	- (0 ratings)	9.1 (0 ratings)
Availability	- (0 ratings)	9.1 (0 ratings)
Performance	- (0 ratings)	9.1 (0 ratings)
Support Rating	- (0 ratings)	9.1 (0 ratings)
Configurability	- (0 ratings)	4.5 (0 ratings)
Product Scalability	- (0 ratings)	8.2 (0 ratings)
Vendor post-sale	- (0 ratings)	9.1 (0 ratings)
Vendor pre-sale	- (0 ratings)	9.1 (0 ratings)

User Testimonials
	Directly	Text Request
Likelihood to Recommend	It is well suited for customer experience service management but, it should focus more on a support system. Incentivized Abhay Ranjan Founder Read full review	Text Request makes it simple to communicate with your team, clients and their teams. We can send messages and they can respond as quickly as needed and all team members have access to the responses so it makes it easy for us to help our clients and their customers. It does not integrate with Service Monster so I don't use TR for my service businesses, only my scheduling center. Easy way to communicate, ask for payments and reviews and keep conversations going. Erika Herman Vice Pesident Read full review
Pros	customer messaging management IVR Branding Incentivized Abhay Ranjan Founder Read full review	text clients quickly and efficiently Allow all team members to communicate with all clients and keep the conversation going Templates to easily send regular texts Customer service is better than excellent! Erika Herman Vice Pesident Read full review
Cons	support moderation termination process Incentivized Abhay Ranjan Founder Read full review	I think so far the only improvement I could suggest would be to be able to "un-send" a text within like 30 secs in case you send something out incorrectly. Maybe adding more emojis When sending a file make the size of the pic they see bigger Incentivized S Marie Patient Care Coordinator Read full review
Usability	No answers on this topic	Text Request is very user friendly. I started using the Text Request platform on Day 1 without any specific instructions and I was able to figure it out very easily! Verified User Anonymous Read full review
Support Rating	No answers on this topic	I have never used the support Verified User Anonymous Read full review
Alternatives Considered	Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive Incentivized Abhay Ranjan Founder Read full review	Zipwhip was our company's go-to text app for years. There is NOTHING that would compete with Text Request. It was so behind it's time. Besides charging for each word typed, the way we needed to use the application just did not fit our needs. We used Zipwhip for at least 5 years and it did not feel like they updated to fit our business needs nor did they implement any strategies that could help our company. Incentivized S Marie Patient Care Coordinator Read full review
Return on Investment	increased branding increased numbers of customer increased customer loyalty Incentivized Abhay Ranjan Founder Read full review	That is not something we see from an office standpoint. This is something that our Headquarters would keep track of. What I can say is that the amount of patients being scheduled after implementing TR has been in an upward trend. Also patients that missed their appointments are more likely to reschedule when being able to do so with just a text message Incentivized S Marie Patient Care Coordinator Read full review
ScreenShots