Directly vs. URVA Connect
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Directly | Score6.8 out of 10 | N/A | Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True… | N/A |
 URVA Connect | N/A | N/A | URVA Connect is an omnichannel communication platform that enables businesses to centralize conversations from channels like WhatsApp, FB Messenger, Instagram DM, twitter, Telegram, and SMS. By allowing customers to communicate with teams on any messaging service, URVA Connect helps to ensure that all interactions are collected in one place, making it easier to build engaging relationships between a firm and its customers. URVA Connect gives customers… | $11 per month per user |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Directly | URVA Connect | |
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| Likelihood to Recommend | 7.0 | - |