Discover360 vs. Genesys PureConnect (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Discover360 | N/A | Enterprise companies (1,001+ employees) | Congruity360's eDiscovery suite aims to enable end-to-end litigation readiness by arming legal teams with the tools and relevant data to effectively perform eDiscovery in-house. The suite delivers a seamless eDiscovery workflow for legal holds, preservation, early case assessment, collections, and review in one system, says the vendor. According to the vendor, some of the benefits Congruity360 clients see include the ability to: Harness growing electronic data spread among a… | N/A |
 Genesys PureConnect (discontinued) | Score6.8 out of 10 | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
| Discover360 | Genesys PureConnect (discontinued) | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Discover360 | Genesys PureConnect (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Discover360 | Genesys PureConnect (discontinued) | |
|---|---|---|
| Likelihood to Recommend | - | 5.3 |
| Likelihood to Renew | - | 8.6 |
| Usability | - | 7.3 |
| Availability | - | 9.1 |
| Performance | - | 8.8 |
| Support Rating | - | 4.0 |
| In-Person Training | - | 8.2 |
| Online Training | - | 8.3 |
| Implementation Rating | - | 6.1 |
| Configurability | - | 9.0 |
| Ease of integration | - | 8.1 |
| Product Scalability | - | 8.2 |
| Vendor post-sale | - | 8.8 |
| Vendor pre-sale | - | 8.8 |