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Dixa vs. Help Scout

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Dixa

6 Reviews and Ratings

Help Scout

56 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dixa

    Score8 out of 10
    		N/ADixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.

    $39

    per month per user

    Help Scout

    Score7.9 out of 10
    		N/AHelp Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…

    $30

    per month starts with 100 contacts

    Pricing
    DixaHelp Scout
    Editions & Modules
    Growth
    $109
    per month per user
    Ultimate
    $169
    per month per user
    Prime
    $215
    per month per user
    *Custom
    Contact for quote
    per month per user
    Standard
    $30
    per month starts with 100 contacts
    Plus
    $90
    per month starts with 200 contacts
    Company
    Contact sales team
    Offerings
    Pricing Offerings
    DixaHelp Scout
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount offered for annual billing. Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration—
    More Pricing Information
    Features
    DixaHelp Scout
    Incident and problem management
    Comparison of Incident and problem management features of Dixa and Help Scout
    Feature
    Dixa
    -
    Ratings
    Help Scout
    8.8
    19 Ratings
    Organize and prioritize service tickets00 Ratings9.019 Ratings
    Subscription-based notifications00 Ratings10.010 Ratings
    Ticket creation and submission00 Ratings8.118 Ratings
    Ticket response00 Ratings8.119 Ratings
    Self Help Community
    Comparison of Self Help Community features of Dixa and Help Scout
    Feature
    Dixa
    -
    Ratings
    Help Scout
    8.5
    17 Ratings
    External knowledge base00 Ratings9.016 Ratings
    Internal knowledge base00 Ratings8.015 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Dixa and Help Scout
    Feature
    Dixa
    -
    Ratings
    Help Scout
    8.0
    19 Ratings
    Email support00 Ratings8.019 Ratings
    Help Desk CRM integration00 Ratings8.011 Ratings
    User Ratings
    DixaHelp Scout
    Likelihood to Recommend
    9.3
    (4 ratings)
    7.1
    (19 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (2 ratings)