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Dixa vs. Jira Service Management

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Dixa

6 Reviews and Ratings

Jira Service Management

671 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dixa

    Score8 out of 10
    		N/ADixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.

    $39

    per month per user

    Jira Service Management

    Score7.9 out of 10
    		N/AJira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

    $0

    per month

    Pricing
    DixaJira Service Management
    Editions & Modules
    Growth
    $109
    per month per user
    Ultimate
    $169
    per month per user
    Prime
    $215
    per month per user
    *Custom
    Contact for quote
    per month per user
    Free
    $0
    per month
    Standard
    $20
    per agent/per month
    Premium
    $40
    per agent/per month
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    DixaJira Service Management
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount offered for annual billing. Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration—
    More Pricing Information
    Features
    DixaJira Service Management
    Incident and problem management
    Comparison of Incident and problem management features of Dixa and Jira Service Management
    Feature
    Dixa
    -
    Ratings
    Jira Service Management
    8.2
    77 Ratings
    Organize and prioritize service tickets00 Ratings7.576 Ratings
    Expert directory00 Ratings9.02 Ratings
    Service restoration00 Ratings9.52 Ratings
    Self-service tools00 Ratings7.070 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings7.063 Ratings
    ITSM reports and dashboards00 Ratings7.564 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Dixa and Jira Service Management
    Feature
    Dixa
    -
    Ratings
    Jira Service Management
    10.0
    1 Ratings
    Configuration mangement00 Ratings10.01 Ratings
    Asset management dashboard00 Ratings10.01 Ratings
    Policy and contract enforcement00 Ratings10.01 Ratings
    Change management
    Comparison of Change management features of Dixa and Jira Service Management
    Feature
    Dixa
    -
    Ratings
    Jira Service Management
    7.2
    71 Ratings
    Change requests repository00 Ratings7.565 Ratings
    Change calendar00 Ratings6.52 Ratings
    Service-level management00 Ratings7.569 Ratings
    User Ratings
    DixaJira Service Management
    Likelihood to Recommend
    9.3
    (4 ratings)
    7.3
    (78 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (25 ratings)