DocuWare vs. excentia Admin Tools for Jira

We can use Docuware Cloud as a checks and balances program for our application processing in our data department. This is a time saver and allows us to access information at our multiple locations, as well as we have clients in various states. We can assign documents to others throughout the processing of applications, and this has allowed us to keep better track of our documentation with clients.

Incentivized

Admin Tools for Jira is the most widely used tool for software development tracking but I don't think it's friendly to use, especially for product managers. I wish there was more investment being made around time saving activities, progress updates, automations. We want to minimise admin and improve throughput for engineers and product people but doesn't seem like Admin Tools for Jira is moving quickly in this front.

Incentivized

• Control of the flow of online processes
• Automation of the company processes
• Online forms and digitization of processing documents

Incentivized

• Track my project
• Manage my team
• Adding and modifying existing tickets

Incentivized

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

• UI is not very user friendly
• It's hard to know where to find things unless you know it or have done detailed onboarding
• Too many clicks to be able to see what I need to see as a Product Manager

Incentivized

Docuware has become a vital part of our organization.

Incentivized

Fairly intuitive for average users.

Incentivized

Great add on features to the existing tool. Could use more features like time tracking which is available on other tools.

Incentivized

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.

Incentivized

I have had a minor interaction with AGILE Reporter but nothing compares to Admin Tools for Jira. its vast support and product integration with various product like Confluence and Bitbucket is very intuitive and easy to use. Any day, I will pick Admin Tools for Jira over any other product out there. Life has been easy since I have adopted Admin Tools for Jira.

Incentivized

• Purchasing approval control and monitoring. Allows us to keep tighter hold of the budget.
• Had to spend considerably more than expected. We needed to hire a developer to build integrations.

Incentivized

• No impact on numbers, however, it has made working on Jira easier for both admins and the users

Incentivized