DocuWare vs. GoCanvas

We can use Docuware Cloud as a checks and balances program for our application processing in our data department. This is a time saver and allows us to access information at our multiple locations, as well as we have clients in various states. We can assign documents to others throughout the processing of applications, and this has allowed us to keep better track of our documentation with clients.

Incentivized

I believe that GoCanvas is well suited for a company when they have one or two documents that need to be in the system. Also maybe a smaller company with 1-11 employees. For us, it has been somewhat of a challenge with 10-15 employees using it with sometimes 5 different documents and managing that. The customization of the documents is fabulous and we could sign contracts electronically which gave us an edge with our competition.

Incentivized

• Control of the flow of online processes
• Automation of the company processes
• Online forms and digitization of processing documents

Incentivized

• App builder.
• Drag and drop features.
• Signature.

Incentivized

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

• Some of their customization of the PDF Report builder is limited, but this is more than likely for simplicity sake. There have been some limitations based on their programming limitations, but we've been able to get around some of them.
• Tech support is not instantly available and can take up to a day to get back to you.

Incentivized

Docuware has become a vital part of our organization.

Incentivized

Fairly intuitive for average users.

Incentivized

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.

Incentivized

I tried a couple of other options like Proforms and one other that I don't recall. Because I have moderate computer knowledge and we had the need for customization and flexibility, GoCanvas couldn't be beat. They also worked with us on flat pricing for a bulk rate of licenses which allows us to flexible as our number of inspectors fluctuates up and down, yet we pay a flat rate every year.

Incentivized

• Purchasing approval control and monitoring. Allows us to keep tighter hold of the budget.
• Had to spend considerably more than expected. We needed to hire a developer to build integrations.

Incentivized

• It's helped us saved at least 500 hours in productivity
• Nearly $20,000 in paper cost savings

Incentivized