DocuWare vs. PaperTrail

We can use Docuware Cloud as a checks and balances program for our application processing in our data department. This is a time saver and allows us to access information at our multiple locations, as well as we have clients in various states. We can assign documents to others throughout the processing of applications, and this has allowed us to keep better track of our documentation with clients.

Incentivized

It is very easy to use. We utilize it to save and show the logs for as many apps as we want. You can use it as an addon on Heroku.

Incentivized

• Control of the flow of online processes
• Automation of the company processes
• Online forms and digitization of processing documents

Incentivized

• Makes keeping similar types of logs together. ie: app vs server
• Searching logs is extremely easy. Finding what you're looking for is extremely easy.
• Setting up new applications or servers is extremely simple as well.

Incentivized

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

• PaperTrail could improve how they handle hitting plan limits

Incentivized

Docuware has become a vital part of our organization.

Incentivized

Fairly intuitive for average users.

Incentivized

PaperTrail is extremely easy to use. Engineers can open the web console and begin tailing or searching logs. Simple searches are very intuitive; you may need to consult their documentation to write more complex queries. It is also very easy to configure alerts for specific log events. Configuring log collection with PaperTrail is simple.

Incentivized

Pages loads quickly. The only thing I would like the team to improve is the way we are able to navigate between app groups It is easy but doesn't respond as quickly as I would like.

Incentivized

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.

Incentivized

Amazon CloudWatch logging is integrated with most Amazon products out-of-the-box. Both offer web consoles for searching logs, and both are fully-managed and can be configured easily. We chose PaperTrail because some of our services run on Heroku. We would have chosen PaperTrail even if this weren't the case because its search capabilities are better.

Incentivized

• Purchasing approval control and monitoring. Allows us to keep tighter hold of the budget.
• Had to spend considerably more than expected. We needed to hire a developer to build integrations.

Incentivized

• PaperTrail saves developers ($$$) a lot of time trying to track down where errors occured; rather than needing to SSH into machines and view error logs, all error logs for certain applications are available in one view

Incentivized