DocuWare vs. SmartIQ

DocuWare

DocuWare

32 Reviews and Ratings

SmartIQ

SmartIQ

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DocuWare	Score 9.2 out of 10	N/A	DocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes. DocuWare is headquartered in New Windsor, NY, and their solution is presented as a DCM, or lightweight ECM.	$300 per month
SmartIQ	Score 10.0 out of 10	N/A	SmartIQ (formerly Intelledox) is a digital experience and transaction management application providing digitization of forms and customer workflow automation to support faster customer onboarding and servicing. Intelledox was acquired by Smart Communications in July of 2019.	N/A

Pricing

DocuWare

SmartIQ

Editions & Modules

Base: $300
per month
Enterprise: 1,500
per month
Pro: Contact sales team
Large Enterpriser: Contact sales team

No answers on this topic

Offerings

Pricing Offerings
DocuWare	SmartIQ
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	DocuWare	SmartIQ
Considered Both Products	DocuWare JE Joe Ely CIO (Chief Information Officer) Chose DocuWare We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP. Incentivized Helpful? SH scott helfer Accounts Payables Chose DocuWare we have used Docuware since 2016 Incentivized Helpful? Verified User Anonymous Chose DocuWare Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost. Incentivized Helpful? Verified User Anonymous Chose DocuWare Docuware was not as robust. Incentivized Helpful?	SmartIQ Verified User Anonymous Chose SmartIQ LinkedIn Jobs, LinkedIn Sales Navigator, HubSpot CRM and MySalesDialerPro Incentivized Helpful?

Best Alternatives
	DocuWare	SmartIQ
Small Businesses	Square 9 Softworks Score 9.1 out of 10	Square 9 Softworks Score 9.1 out of 10
Medium-sized Companies	MSB Docs Score 9.4 out of 10	Square 9 Softworks Score 9.1 out of 10
Enterprises	M‑Files Score 8.9 out of 10	Verint Voice of the Customer Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DocuWare	SmartIQ
Likelihood to Recommend	9.0 (0 ratings)	9.5 (0 ratings)
Likelihood to Renew	9.0 (0 ratings)	- (0 ratings)
Usability	7.0 (0 ratings)	- (0 ratings)
Support Rating	9.0 (0 ratings)	- (0 ratings)

User Testimonials
	DocuWare	SmartIQ
Likelihood to Recommend	We can use Docuware Cloud as a checks and balances program for our application processing in our data department. This is a time saver and allows us to access information at our multiple locations, as well as we have clients in various states. We can assign documents to others throughout the processing of applications, and this has allowed us to keep better track of our documentation with clients. Incentivized Verified User Anonymous Read full review	Using the Intelledox Infiniti product has improved the overall process by reducing confusion for applicants while also improving the data quality sent to [the] internal system. Incentivized Isha Sinha Cloud Ops Engineer Read full review
Pros	Control of the flow of online processes Automation of the company processes Online forms and digitization of processing documents Incentivized Verified User Anonymous Read full review	Easily upload supporting documents easy to navigate Incentivized Verified User Anonymous Read full review
Cons	No active directory integration, this doubles up user management. No Outlook integration. Would be nice to be able to interact with Docuware from email. No mobile application. We have many remote users that would benefit from this. Incentivized Verified User Anonymous Read full review	Make signatures more realistic Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Docuware has become a vital part of our organization. Incentivized Bill Szczytko Chief Information Officer Read full review	No answers on this topic
Usability	Fairly intuitive for average users. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP. Incentivized JE Joe Ely CIO (Chief Information Officer) Read full review	Incentivized Verified User Anonymous Read full review
Return on Investment	Purchasing approval control and monitoring. Allows us to keep tighter hold of the budget. Had to spend considerably more than expected. We needed to hire a developer to build integrations. Incentivized Verified User Anonymous Read full review	streamlined the loan process able to complete documents remotely during a pandemic Incentivized Verified User Anonymous Read full review
ScreenShots