Domino CRM vs. Fin by Intercom

Perfect for B2C business, as it allows to automate interactions with user bases. Regardless of your specialization, there will be space for utilization of Domino CRM's chatbots. Probably, less relevant to B2B businesses, as their deals are each more unique and specific, as it seems to me now. However, still possible I guess

While Fin is an awesome investment, the setup and tuning of responses to meet brand alignment and delivery have taken some time. If you prioritize not just resolution rate and accuracy, but style and delivery, it's a bigger lift. However, for the vast majority of businesses, the step and its impact on resource management are a worthy investment.

Incentivized

• Handling payments right via the messenger
• Booking slots for presentations
• Notifying customers about events and campaigns

• Answer easy questions based off of the knowledgebase I provided
• It's decent with redirecting customers who aren't satisfied to a human agent (me)
• I like how it quotes the article that it is using to the customer, I'm not sure how often they're actually clicking on that article, but it's nice that the option is there

Incentivized

• Integration with third-party databases, such as Google Sheets (possible, but you have to code)
• More ready-to-use templates (there are some, but still)
• More accessible API integration opportunities (which are now only available for Pro plan users)

• Customizing Fin by Intercom's escalation paths could be easier (ex. if there are some inquiries we don't want passed to the human team)
• Reporting on conversations handled to completion by Fin by Intercom (not just those that are marked as "resolved")
• It would be helpful to be able to indicate to Fin by Intercom when an answer is wrong, or train it on things that it shouldn't do (not only what it should do)

Incentivized

We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.

Incentivized

The platform is user-friendly, intuitive, and offers a wide range of features that cater to various business needs. Its drag-and-drop functionality, customizable templates, and seamless some useful options make it easy to use, even for those without technical expertise. If you know how the Telegram messenger functions, there will be no issues with Domino CRM

It's incredibly useful. You're honestly a little silly if you don't because it can handle simple conversations very easily and more in-depth conversations if you're willing to put in the work. It's great both as a customer success representative (with the AI agent) and as a higher-level customer success reporter.

Incentivized

always there

Incentivized

works perfect

Incentivized

Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.

Incentivized

Easy to know the learning path

Incentivized

The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.

Incentivized

Actually, we were searching for an easy-to-use builder and came across Domino CRM and decided give a try. As we feel totally satisfied, facing no issues, we have decided to stay with this chatbot builder. If anything new emerges, we might give it a try as well, just in case

I used Zendesk briefly but found it difficult to navigate — I often couldn’t tell what was going on or how to simply reply to a ticket. In contrast, Intercom is much more intuitive and user-friendly. Its clean interface and support for multiple communication formats like emails, posts, and banners make client communication clear and efficient.

Incentivized

• Faster response times (instant in fact)
• All info is stored in one place
• Measurable automated sales and service funnels

• Since we implemented Fin AI in February, we have been able to support customer queries during non-business hours. This is a game changer. Fin has brought down response times and is also extremely capable of handling complex queries from our customers. We have seen closure rates go down by 24-30 hours, which is quite phenomenal.

Incentivized