Bonterra Network for Good vs. DonorPerfect

I used Network for the Good to run a fundraising event it was awesome. My organization is part of a larger regional non-profit dedicated to servicing those in our community who need a little help. By banding together under a larger regional organization, we can extend our impact through the utilization of Network for the Good across all associated organizations. It empowers smaller groups to have a larger impact on their community.

Incentivized

I love that I can integrate with Donor Search to learn about a person's past giving history to learn more about their interests. DonorPerfect also lets us upload a photo of our donors so we can easily identify them when they visit us or Attend a function. I wish the photo upload offered a larger image and multiple images, some donors send me pics of their visits and pets and it would be great to also store those right in their DP account.

• The ability to create fundraising pages has streamlined our fundraising efforts.
• Our fundraising coach has given us multiple ways to go about getting donors and has provided some creative problem solving.
• We are finally able to track our donors and update them as soon as possible!

Incentivized

• Reports are clean and fairly simple to pull, as long as you're trained in how to use the filters. Especially coming from experience using a database where we had to write codes to pull reports, Donor perfect's report system is incredibly simple.
• DonorPerfect is SO user-friendly and simple to find the information you need. I believe anyone can easily learn how to use it.
• It's so simple to customize your DonorPerfect system. Screen Designer is one of my favorite parts. I have no background in databases, but I can create fields, calculations, set alerts for our philanthropy officers when certain gifts come in, and customize how the screens look. You can make so many adjustments in your DonorPerfect system to meet the needs of your organization.
• The staff listen to your needs! The community allows you to make a suggestion for how DonorPerfect can be improved. If your idea gets enough votes, they make it happen. The support team is also probably the best I've ever seen. Each person is so knowledgeable, personable, and helpful.

Incentivized

• Every organization you enter has to have a point of contact with their email address listed. The point of contact also has be entered separately as an individual. If you use “email all” to your donor list, the contact gets emailed twice. This seems like it would be easy to prevent in the system but it’s currently not possible.
• Event ticketing is extremely limited unless you pay significantly more as an add-on. This should be included as a default feature.
• Emails sent through the system can end up in spam filters. Given how much email gets sent through their system, they should find a way to overcome that.

Incentivized

• DonorPerfect lacks good reporting functionality. Our staff often have to export data to CSV or use other reporting tools so we end up with a lot of data outside
• DonorPerfect doesn't really do a good job of tracking the full donor relationship. It needs to have better CRM functionality. Our donor relations staff often resort to third party tools to track these things.
• DonorPerfect has an API for integrations but it is very poorly implemented and slow.
• We have a lot of security concerns about DonorPerfect. These stem from our experiences using their API and observing how it is implemented, but also through our conversations directly with the company. They refused to provide security compliance details during a routine vendor risk audit from a reputable security audit vendor that we engaged to evaluate all of our vendors.

Incentivized

We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.

Incentivized

It is by far the most cost-effective

Incentivized

BGF is an easy-to-use platform for entering, editing, and analyzing customer or donor data and giving. I would highly recommend it to any organization looking to improve its customer relationship management functionality. As a previous user of different CRM platforms with other non-profits, BGF has made tracking donor information and communicating with donors much easier.

Incentivized

The software is very easy to use and to figure out. Someone using it for the first time would be able to navigate through it easily.

Incentivized

In 5+ years we have never had an issue with it not working when we needed it to. It is very reliable and doesn't seem to have a lot of bugs or interruptions in service.

Incentivized

It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.

Incentivized

It is always fast for us and reports have a very quick upload time. We don't integrate it into other programs so I'm not 100% sure about that, but it always works when we use it and is very reliable. Even when we run Excel files for complete information on donors, it always works very fast.

Incentivized

DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.

Incentivized

Most of the time they are quick and friendly and help me resolve any issues. There have only been a couple of times that we couldn't find a resolution and I was just told that NFG didn't have that capability.

Incentivized

Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts

I was able to utilize the support team to train me in areas where I could not figure out how to use the application.

Incentivized

didn't get all of our questions answered in the first go 'round

Incentivized

We only had one hiccup with the domain that was an issue on our end but NFG struggled to help us. It was finally resolved and we've been good ever since

Incentivized

DonorPerfect provides an extremely easy to use importing tool and the support team was awesome. You don't have to do it in house; for a reasonable fee you can get it done by them.

Incentivized

Givebutter is not as user friendly, even though it is fairly easy to use. Bonterra Network for Good has many of the same options for running donor campaigns but goes beyond in data tracking and user friendliness. Bonterra Network for Good is extremely easy to learn. The only downside is the cost factor.

Incentivized

Although DonorSnap was less expensive, it did not provide the same ease of use. I purchased DonorSnap because of the price and very quickly realized I made a mistake. We used it less than 6 months before I converted to DonorPerfect. Not all donor management systems are the same... you get what you pay for!

Incentivized

We originally used it only for philanthropy and now our Outreach team is using it for newsletters, our Advocacy uses it for volunteers and tracking, and our Volunteer Coordinator puts in volunteer hours and in-kind donations.

Incentivized

[There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.

Incentivized

• Increased donations - the majority of our donors do so through this platform
• Time savings - we are able to take care of a large majority of tasks through one easy portal
• Higher donor engagement - It's simple for us to pre-plan emails and texts and send them out to donors from the portal
• Time savings - the various ways we can search our records provides easy access to data which in turn saves time

Incentivized

• I can't imagine doing my job on a daily basis without DonorPerfect, so the ROI is tremendous for me and my organization. Not only does it store our records and data succinctly, it is a one-stop shop for staying organized and on-task with the personal Dashboard feature, recording data (no matter how obscure), and generating reports.
• DonorPerfect is a huge time-saver for me, as it allows me to schedule tasks for myself and set specific reminders related to donors that populate on my daily Dashboard. I don't have to leave DonorPerfect, open up a calendar program, and duplicate my entry of data or tasks or reminders. I can do it all within each donor's record without leaving DonorPerfect or having to navigate elsewhere on my PC.