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Dotdigital vs. SAP Service Cloud

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dotdigital

    Score8.1 out of 10
    N/ADotdigital is a customer engagement platform that helps digital marketers and developers deliver communications across the customer journey. It uses customer data to drive engagement, conversion, and loyalty for brands as they grow and scale. The platform connects first party data across systems to surface insights and automate predictive cross-channel messages.N/A

    SAP Service Cloud

    Score8.5 out of 10
    N/ASAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.N/A
    Pricing
    DotdigitalSAP Service Cloud
    Editions & Modules
    No answers on this topic
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    Offerings
    Pricing Offerings
    DotdigitalSAP Service Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DotdigitalSAP Service Cloud
    Considered Both Products
    Dotdigital EMEA Limited
    Chose Dotdigital
    Regarding pure mail sending/deliverability, DotDigital and Mailgun are on par. Mailgun is more focused on the actual "mail delivery" part, while DotDigital offers a complete marketing package, even if Mailgun quickly caught up at the time of this review (not two years ago when …
    Incentivized
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
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    Implementation went as expected
    No answers on this topic
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    User Ratings
    DotdigitalSAP Service Cloud
    Likelihood to Recommend
    7.9
    (6 ratings)
    8.7
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (2 ratings)
    Usability
    7.3
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    5.5
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.1
    (52 ratings)