EBizCharge vs. GoCardless

In my opinion, they are well suited to capturing your business from their competition. In my experience, they are unreachable one they sign your company as their merchant provider. In my experience, without any notice will increase their charges on transactions without notice. In my opinion, if there is a depute they will not go to bat for you.

I think it's a great payment gateway for small businesses which are new to the business and looking for something low budget & an easy-to-use platform to begin accepting the payments. It does streamline the cash flow & gives good visibility to payment status but sometimes it takes 3-4 days in the reconciliation of balances which might not be suitable for businesses looking to have a quick turn-around-time of balances.

Incentivized

• Process the credit card payments
• pay on time
• bank deposit

• Reliably takes recurring payments
• Makes it easy and secure for customers to set up their direct debits with us
• Informs us when payments have failed at the customer's end
• Makes it easy to see upcoming payments that will be collected

Incentivized

• In my opinion, customer service
• In my opinion, transactional relationship
• In my opinion, communication with their customers

• Reduction in fees for customers who use it for large volumes of clients
• Easier for clients to review their payment plans
• Payment sooner to our bank account

Incentivized

It has a good web dashboard, you can see who has paid, who hasn’t, when payments will be taken from client and when they will arrive in the bank account

Incentivized

There is no phone support, email only, and the support is slow coming. The support staff often don't read your support query properly, so you waste time having to re-explain yourself. That is the only downside of this product.

Incentivized

GoCardless better fit Kanopy's needs for the following reasons: (1) desire to decrease credit card payments which carry higher costs, (2) single payment solution for 12+ countries via direct debit at no fees for customers, and (3) better customer integration potential for company website portal and A/R 3rd party tool.

Incentivized

• In my experience, loss of revenue
• In my experience, no contact with merchant
• In my experience, no customer service

• Customers appreciate using a bank account for payments to eliminate any credit card fees that may be implemented in the future.

Incentivized