TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    e-automate

    Score8.2 out of 10
    N/AECI Software Solutions offers e-automate, an ERP for office technology companies to automate business workflows and increase contract profitability.N/A
    Pricing
    e-automate
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    e-automate
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    e-automate
    Considered Both Products
    ECI Software Solutions
    Chose e-automate
    e-automate does a great job
    Incentivized
    Chose e-automate
    On the FMAudit portal, we are able to see toner levels of the equipment in the field, as well as the usage of many of the equipment.
    Incentivized
    Chose e-automate
    e-automate understands what a cost per copy is.
    Incentivized
    Chose e-automate
    I actually liked Microsoft 365 better than e-automate. The "flaws" that I identified in e-Automate did not exist in Microsoft 365. I did not select e-Automate - the software was selected several years before I started here. E-Automate does a few things better than Microsoft …
    Incentivized
    Chose e-automate
    I'm not sure I wasn't in this company with the previous software that was used. But I'm sure that the old software didn't hold up because they were shopping elsewhere, and that is why they chose e-automate. I have used other programs in the past at previous places, and this one …
    Incentivized
    Chose e-automate
    This is the only thing we've used.
    Incentivized
    Chose e-automate
    We looked at other vendors before we chose to go with this E-Auto. Even though we were on an older version of an ECI product. The ease of the transition into this product will depend on your staff and the knowledge of how to complete a conversion, the ease of use compared to …
    Incentivized
    Chose e-automate
    E-automate is much better at understanding the needs of the office equipment industry and provide the necessary tools. SAP Business One has limited features specific to the office equipment industry and includes things that are not useful. E-automate is also priced much better …
    Incentivized
    Chose e-automate
    I have used Sales Force in the past, but it did not have all the capability like e-automate.
    Incentivized
    Chose e-automate
    Been using e-automate for 18 years, very pleased
    Incentivized
    Chose e-automate
    I have used many different ERP programs over the years. It's hard to compare e-automate to other programs because a lot is dependent on the client (size, needs, etc.). I would probably put e-automate in the lower tier when stacked up against some of the other solutions. I think …
    Incentivized
    Chose e-automate
    E-Automate is the industry standard for contract management, but it lacks the ease of editing transactions and the drill-down features of QuickBooks.
    Incentivized
    Chose e-automate
    I liked that DDMS allowed you to create anything and everything, freedom to make what you want. But e-automate saves a lot of time in comparison. And if you learn e-automate well enough i think you can also make your own things there as well, such as the rules you can make and …
    Incentivized
    Chose e-automate
    Rev.io answers the phone when we call and opens a ticket which is generally closed by EOD.
    Incentivized
    Chose e-automate
    D3M allows for granular detail with diagrams, pictures, plans and layouts. The template for sales quotes in D3M are very helpful to save time. D3M is easy to manage and use. Ideal for smaller organizations and teams.
    D3M will allow for customization with company logo, phone …
    Incentivized
    Chose e-automate
    IT Glue is a good product for tracking inventory and configurations. We use it for our MSP as well as the print side of the business. It is best to use IT Glue in conjunction with e-automate since they can compliment each other. Keep all your printer configs in ITG along with …
    Incentivized
    Chose e-automate
    I have used e-automate for the entirety of my employment in the industry
    Incentivized
    Chose e-automate
    Able to combine dispatch service together
    Incentivized
    Chose e-automate
    e-automate much better inventory and accounting functionality
    Incentivized
    Chose e-automate
    We used OMD years ago. In our experience, it was horrible.
    Incentivized
    Chose e-automate
    The price of Sales Force is a lot. It does have a lot of integration, but you have to pay for all of that, and at the end of the day, it was going to be too expensive and not as streamlined specifically to our industry as e-automate.
    Incentivized
    Chose e-automate
    They are much more stable and current.
    Incentivized
    Chose e-automate
    Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application …
    Incentivized
    Chose e-automate
    We use this in tandem with e-automate, however e-automate does tend to have more surface-level features which can be easy to use at a moment's notice, unlike GMS which often takes a lot of time and can have a more unintuitive login process while not being considerably more …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    e-automate
    Likelihood to Recommend
    8.2
    (45 ratings)
    Likelihood to Renew
    8.4
    (4 ratings)
    Usability
    7.3
    (1 ratings)
    Support Rating
    7.4
    (3 ratings)
    Configurability
    6.4
    (1 ratings)