Spruce vs. Oracle JD Edwards EnterpriseOne

I think my single most surprising and satisfying experience with ECI and its RockSolid Maxx and then Spruce products was the ease of implementation and rollout -- both on the hardware and software side. ECI seems to have mastered the idea of using an integrated team along with robust tutorials to make that process easy.

Incentivized

If there are lot of complicated systems this might not be the best system. If you have only some complexity Oracle JD Edwards EnterpriseOne is a product a technical or application person can wrap their hands around and understand the whole system.

Incentivized

• We have particularly pleased with the 'Payables' part of the Spruce suite. It's easy to use and functionality is light years better than our previous software.
• Shortly after making the switch to Spruce our business underwent a detailed sales tax audit. Spruce's reporting functions were a godsend to us as we were able to easily address the questions posed us by our auditors.
• Our sales force is staffed by multiple people with years of construction experience but little familiarity with computer. The ease with which they mastered the POS system surprised me.

Incentivized

• JD Edwards is very configurable in handling different sales order entry scenarios.
• JD Edwards can be customized to present focused information on the login screen of a user so a user can better focus on the applications or reports that are relevant to their job.
• JD Edwards is also very effective in creating relationships between various customer accounts and the relationships between them.

Incentivized

• Quick response to support tickets.
• Access to a SPRUCE support technician when calling.
• More support personal so you are not waiting days for a response.
• Available support customer service when you call, even for small items.

Incentivized

• The interface is aging - The application has been around quite a while. Even with the more modern UI, it still feels like a 90's application and doesn't provide the quick augmentation options like what is found in Netsuite or cloud apps.
• A premise based - It's an application that was built to run on mini/mainframe environments, which were great for its time. However, in comparison to the hand's free environments in the cloud, it requires more iron and humans to maintain the solution.
• Speed to roll out new business models - It felt like, once you deployed a business setup, it was difficult to change and add new business features, especially those that contradict previous directions.

Incentivized

great design and continuous improvements

Incentivized

For the most part when there is internet, we are able to log in and proceed to do our daily tasks which is very helpful, but we have also encountered a glitch on our laptop that we use to do inventory that switches to the last branch that was used. This, in combination with Spruce logging out of the remote connection daily, can cause issues if the person accessing Spruce does not have the remote connection password.

Incentivized

Spruce is possibly just above average. Not super impressed with usability and especially not impressed with tech support who is rarely able to answer questions on the first call.

Incentivized

It is simple to use and implement as compared to complex softwares in the market that may take ample amount of time to implement. The budget is also slightly less to provide the same functionality that other softwares are providing. Also having Oracle database that comes with the system is much easier to handle and use and have much security.

Incentivized

• Solid operations.
• Handles inventory.
• Cloud based.

Incentivized

• The EnterpriseOne toolset is flexible and easily usable. Since they continue to invest and grow the product, we do get a good ROI out of it.
• The software was already here and installed when I started at this company but the business users seemed to really like it and adapt to it well so it must feed the need to manage our inventory and financials, etc.

Incentivized