Spruce vs. QuickBooksPOS

I think my single most surprising and satisfying experience with ECI and its RockSolid Maxx and then Spruce products was the ease of implementation and rollout -- both on the hardware and software side. ECI seems to have mastered the idea of using an integrated team along with robust tutorials to make that process easy.

Incentivized

QuickBooksPOS is an awesome tool for small businesses, the system is not that complex and it can be managed by non-tech associates. It comes along with a tutorial section which was very complete and understandable. Dashboard is well designed and organized. Overall the experience of using the software for the first time was very comfortable. On the other hand, I wouldn't recommend this software to big companies that manage a lot of inventory. I don't feel that the software can handle a lot of data on the inventory management. The limitations that the software has may cause confusion for big companies.

Incentivized

• We have particularly pleased with the 'Payables' part of the Spruce suite. It's easy to use and functionality is light years better than our previous software.
• Shortly after making the switch to Spruce our business underwent a detailed sales tax audit. Spruce's reporting functions were a godsend to us as we were able to easily address the questions posed us by our auditors.
• Our sales force is staffed by multiple people with years of construction experience but little familiarity with computer. The ease with which they mastered the POS system surprised me.

Incentivized

• Retail Purchases
• Credit Card Processing
• Inventory Lookup
• Barcode Scanning

Incentivized

• Quick response to support tickets.
• Access to a SPRUCE support technician when calling.
• More support personal so you are not waiting days for a response.
• Available support customer service when you call, even for small items.

Incentivized

• Synchronization with the credit card company is weak and very difficult to configure
• Customer support is a long wait. First 5 min of a call is a machine directing you to a waiting queue. Total waiting time for 1 simple questions was 20 min
• Allows double entry codes or SKUs
• Delays in the process of purchase in the customer experience

Incentivized

For the most part when there is internet, we are able to log in and proceed to do our daily tasks which is very helpful, but we have also encountered a glitch on our laptop that we use to do inventory that switches to the last branch that was used. This, in combination with Spruce logging out of the remote connection daily, can cause issues if the person accessing Spruce does not have the remote connection password.

Incentivized

Spruce is possibly just above average. Not super impressed with usability and especially not impressed with tech support who is rarely able to answer questions on the first call.

Incentivized

I feel like all of these products have their own advantages and disadvantages. I feel though that QuickBooksPOS is especially beneficial when paired with QuickBooks Accounting Software creating a combination paired from a single vendor as opposed to multiple vendors and managing integrations that may or not break between release cycles.

Incentivized

• Solid operations.
• Handles inventory.
• Cloud based.

Incentivized

• Hit Sales Goals
• Less downtime
• Data review

Incentivized