TrustRadius: an HG Insights company

Eckoh vs. Genesys PureConnect (discontinued)

Save this comparison

Save this comparison

Eckoh

Genesys PureConnect (discontinued)

216 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eckoh

    		N/A
    Enterprise companies (1,001+ employees)
    		Eckoh provides customer engagement, contact centre and secure payment solutions for organisations across all sectors to support their customer experience goals through self-service and voice channel technologies.N/A

    Genesys PureConnect (discontinued)

    Score6.8 out of 10
    		N/AGenesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud.N/A
    Pricing
    EckohGenesys PureConnect (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EckohGenesys PureConnect (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    EckohGenesys PureConnect (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of Eckoh and Genesys PureConnect (discontinued)
    Feature
    Eckoh
    -
    Ratings
    Genesys PureConnect (discontinued)
    7.9
    64 Ratings
    Agent dashboard00 Ratings6.755 Ratings
    Validate callers00 Ratings7.548 Ratings
    Outbound response00 Ratings8.541 Ratings
    Call forwarding00 Ratings7.756 Ratings
    Click-to-call (CTC)00 Ratings8.043 Ratings
    Warm transfer00 Ratings8.357 Ratings
    Predictive dialing00 Ratings8.036 Ratings
    Interactive voice response00 Ratings8.045 Ratings
    REST APIs00 Ratings7.037 Ratings
    Call scripts00 Ratings8.539 Ratings
    Call tracking00 Ratings7.755 Ratings
    Multichannel integration00 Ratings9.044 Ratings
    CRM software integration00 Ratings8.038 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Eckoh and Genesys PureConnect (discontinued)
    Feature
    Eckoh
    -
    Ratings
    Genesys PureConnect (discontinued)
    5.5
    54 Ratings
    Inbound call routing00 Ratings6.551 Ratings
    Omnichannel inbound routing00 Ratings6.539 Ratings
    Recording00 Ratings4.552 Ratings
    Quality management00 Ratings4.546 Ratings
    Call analytics00 Ratings3.043 Ratings
    Historical reporting00 Ratings5.052 Ratings
    Live reporting00 Ratings6.548 Ratings
    Customer surveys00 Ratings8.035 Ratings
    Customer interaction analytics00 Ratings5.030 Ratings
    User Ratings
    EckohGenesys PureConnect (discontinued)
    Likelihood to Recommend
    -
    (0 ratings)
    5.3
    (116 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.6
    (12 ratings)
    Usability
    -
    (0 ratings)
    7.3
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.8
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    4.0
    (12 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (4 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.1
    (7 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    8.1
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.8
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.8
    (3 ratings)