Eclipse AI vs. Qualtrics XM for Strategy and Research
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Eclipse AI | N/A | N/A | Eclipse AI is a plug-and-play AI tool that detects the risk indicators that lead to customer churn. Eclipse AI allows users to plug in voice-of-customer data from different channels (surveys, reviews, chat logs, phone logs, etc.). Eclipse AI then generates risk mitigations to reduce customer churn based on analysis of the voice-of-customer data and industry best practices. | $171 per month (3 users included) |
 Qualtrics | Score7.1 out of 10 | N/A | Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform. | $1,500 per user/per year |
| Eclipse AI | Qualtrics | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | 30% discount for annual pricing. | — | ||||||||||||||
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| Eclipse AI | Qualtrics | |
|---|---|---|
| Likelihood to Recommend | - | 3.9 |
| Likelihood to Renew | - | 9.4 |
| Usability | - | 2.5 |
| Availability | - | 9.0 |
| Performance | - | 5.5 |
| Support Rating | - | 1.6 |
| Online Training | - | 8.0 |
| Implementation Rating | - | 9.0 |