Ecwid by Lightspeed vs. inkFrog

[Ecwid is] very well suited for small businesses. Extremely flexible and easy to manage from my mobile device. Extremely easy to use. When I finally discovered Ecwid, I was shocked that I hadn't heard more about it or that it had become more popular than Shopify. I think it is far superior to Shopify.

inkFrog really helps us out with eBay and reduces our overhead with it since it is nowhere near as labor-intensive as it used to be. It tracks our inventory from BigCommerce which really helps because it prevents us from over-selling items. However, sometimes it is a bit lacking. The user interface does take some getting used to and as stated before it can be a bit buggy.

Incentivized

• Clarity - there has been very little confusion and need to reach out to Customer Support for help
• Consistency - no big, crazy updates or changes have been made to the format of Ecwid during my time using it, so I know when I log in to preform my business tasks I can always locate what I need and accomplish what is at hand easily
• Simplicity - everything is so clear and straightforward. It's like e-commerce for dummies.

• Flexibility - there are a huge number of options for how to design your eBay store and display, price, list and sell your items on eBay. If you like having options for every eventuality, then Inkfrog is good with that! However, for us this is a double-edged sword - more about this on the next question.
• Inkfrog sits within the admin area of my website, I like not having to leave my website to attend to eBay. And although it doesn't at all feel like it's part of my website, and ultimately I would have preferred a direct integration, this is a good next-best option.
• Fabulous bulk upload options - you really can upload ALL of your inventory to eBay with just a few clicks. Such a time saver.
• Good price point.

Incentivized

• In my experience, there is an issue with Ecwid's ability to enable customization of our specific Shipping requirements. In South Africa, we have to be very mindful of the associated costs for online shoppers. We cannot do the required level of customization in Ecwid that we need to offer potential clients the best service and online shopping experience.
• The available store front design templates are very limited.
• I have had to move to another platform that will allow for customization of the shipping process together with our integrated shipping partner company in South Africa. (MDS Collivery).

Incentivized

• inkFrog can be a little buggy, however. Sometimes orders will not import into BigCommerce correctly and only show up in our BigCommerce store as a customer called 'Not Available' with no shipping or contact information. This is not common but it does happen enough to be a bit of an annoyance.
• We would like to see the ability to offer the 'make an offer' functionality on items with variants. Currently, if it is an item that we want to use the 'make an offer' functionality we have to create a separate listing for each variant of that product.
• Sometimes the customer service is a bit lacking. It is only done through email and you end up just getting a lot of automated responses. It would be really nice to talk to an actual person to describe issues as they can somewhat complex.

Incentivized

The value given by Ecwid is unmatched. When combined with the ease of use of the product, it is a no-brainer to continue to use the product. The only thing that could cause us to switch is if some feature we needed which is not available which is unlikely based on the feature list we reviewed when making the decision to go with them.

Incentivized

So easy to use. Nice aesthetics and very intuitive. This was key to starting up quickly. I could find everything easily and it had enough customization options, but not too many. Was able to use much of the standard offerings to customize to my rental business, instead of having to subscribe to expensive rental management software.

Always available. Very reliable

Good overall performance both in desktop and mobile

I have always received the support I need in a timely manner. I enjoy receiving emails every week on trending business topics and new suggestions. They often serve as a reminder for me to include new e-commerce tools into our strategy. And I've always had great experiences with reaching out to the support team with specific questions.

Fast and simple implementation of Ecwid's solutions. Easy to learn and navigate

We began our journey using Squarespace and Square exclusively, then ran into complications. A fellow small business owner recommended Ecwid (she had experienced similar issues with Squarespace) and we quickly made the swap/integration and have never regretted it. We've considered transitioning our website from Squarespace to Shopify, but need Ecwid to continue to be operational regardless.

We looked at Sellbrite. We really liked Sellbrite in view of its glowing reviews and integration with Etsy. However we didn't fully trial the program so I am not able to comment here more than to say that Inkfrog is by far the most economical option. We currently pay around $10 per month, whereas Sellbrite is nearly $50.

Incentivized

Good scalability. I use the second plan and there are 2 more plans that I could use if I needed other features or services

• Ecwid has positively impacted our ROI because it provides a very secure platform which allows us to easily certify our PCI Compliance requirements as they are a Tier 1 PCI Certified company so we can be confident they have the right security systems in place which is important to our customers.

Incentivized

• InkFrog had a positive effect on our management of eBay, which was a large hassle to deal with via just their eBay store.
• InkFrog also gave us a good ROI in terms of its pricing structure, which is very affordable
• InkFrog has given us the freedom that comes with scheduling listings for future dates. That way we don't have to be glued to eBay all day.

Incentivized